The bank for a changing world

We are looking for

Associate Director - Property Management

Apply REF: BHM395
Associate Director – Property Management
Supporting the National Grid Property RESP portfolio so as to:
  •  Lead and manage the Property Management element of the contract and team day to day.
  • Provide an effective estates service in accordance with the Clients Contract
  • Taking a proactive view of the portfolio identifying opportunities where service can be improved or added value realised.
  • Ensure that the service provided is in line with the Contract and also the SLA’s/KPI’s
  • Instructing and directing 3rd parties on the estate including solicitors and other professional advisers
  • Developing and maintaining a strong working relationship with individuals within the Client organisation 
  • Ensure that the team work in line with BNPPRE processes and procedures

 Key deliverables

  • Main point of contact in respect of property management, including PM, FM, PI, issues for the Client.
  • Lead Client reporting in relation to all Landlord and Tenant matters on the contract
  • Develop and maintain strong Client relationships
  • Maintaining the Client database in a timely and accurate fashion in accordance with agreed procedures and timescales 
  • Proactively identify opportunities where business can be generated
  • Liaise and develop working relationships with other parts of BNPPRE to maximise cross selling opportunities
  • Reporting to Client on a regular basis in accordance with Client requests both ad hoc and structured  
  • Ensure delivery of service by generating effective working relationships with other members of the team both in Birmingham and Nationally
  • Check and approve expenditure against Profit and Loss and service charge budgets and authority levels
  • Provide best in class customer service to internal and external customer base
  • Maintain regular and effective communication with clients and tenants
  • Monitor works conducted/service provided by suppliers
  • Audit and inspect supplier delivery
  • Measure and report supplier performance against agreed SLAs
  • Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
  • Work effectively with a range of specialist consultants to deliver agreed outcomes as applicable
  • Procure goods and services, following procedures and policies
  • Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment along with the Risk Manager and Health and Safety team and consultants.
  • Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
  • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Roles and responsibilities


  • Is aware of the team target and the role they play in achieving this
  • Understands what generates revenue and makes profit
  • May have budget and cost control responsibilities 

Clients and Business Development

  • Manages existing client relationships at a senior level on a day to day basis
  • Can identify cross selling business opportunities outside own discipline and pass on
  • Responsible for managing small instructions or subsections of major projects
  • Works independently on most assignments but receives guidance only on unusual issues
  • Has broad knowledge of principles and practices of related disciplines
  • Enhances BNP Paribas Real Estate’s reputation through successful delivery
  • Builds own network within service lines


  • Supervises teams/employees or co-ordinates colleagues
  • Shares knowledge with/provides information to colleagues and wider team
  • Mentors other junior colleagues
  • Oversee teams on assignments
  • Responsible for managing routine processes and procedures
  • Can identify improvements to business processes within own function 

Systems and Process

  • Person specific. Evaluates, adapts and improves standards, techniques and procedures
  • Is a contributor to BNP Paribas Real Estate projects

Person specification



  • Degree level education
  • Clean driving licence 


  • Working with Clients at a high level
  • Broad knowledge of commercial property gained either in Private Practice or the Corporate Sector
  • Management of Property portfolios with evidence of effective delivery
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.
Primary Location: GB-ENG-BirminghamJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Bachelor Degree or equivalent (>= 3 years)Schedule: Full-time Behavioural competency: Creativity & Innovation / Problem solving, Decision MakingTransversal competency: Analytical Ability