Technical Lead - Application Support

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

CIB Production

APS (Application Production Support) –Support Analyst (Xelerate)

Job Title:

Support Analyst

Date:

03/Jun/2024

Department:

CIB Production – Global Banking APS

Location:

ISPL - MUMBAI

Business Line / Function:

CIB Production

Reports to:

(Direct)

Grade: 

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Responsible for L2 support activities for an applications which are used for Xelerate. This is an extended team which works along with the team located in Paris.

Shift working to support application which is implemented globally.

Shift timings – 09:30AM-06:00PM/ 01:30PM - 10:00PM OR 02:30PM - 11:00 PM(depending on Day light saving). Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities

Direct Responsibilities

·       L2 Production support activity using Oracle, Unix, SQL, Scripting

·       Understanding of Application architecture.

·       Deployments of the application on Production environment.

·       Daily health check reporting and Active Monitoring.

·       Knowledge on monitoring tools such as Autosys, Dynatrace will be an added advantage.

·       Good to have knowledge of shell scripting.

·       Ability to work under critical situations and take swift proactive actions as per the demand of situation.

Coordinating Responsibilities

·       Train other team members and Jr. Resources on functional and technical topics.

·       Responsible for Incident/Change/Problem Management.

·       Responsible to drive meetings for Support related Activities.

·       Good communication skills.

Technical & Behavioral Competencies

Mandatory Skills:

Unix

SQL

Oracle

Unix Scripting

Good to Have:

Devops Tools / Autosys/ Service Now / Dynatrace

Good Knowledge on Unix and Oracle, PL/SQL

ITIL Process knowledge

Ability to work in shifts and flexible hours on holidays and weekends in exigency situations

Self-motivated, with strong ability to work both independently and with the team

Strong Analytical skills

Preferred to have

ITIL Certification

Prior Knowledge on Application Production Support

Knowledge on Payment and Finance domain applications.

Specific Qualifications (if required)

Graduate in any discipline or Masters in Information Technology

Overall 0-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process 

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to set up relevant performance indicators

Education Level: 

 Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)