Junior Storage Engineer

BNP Paribas is looking to build a Level 2 IT Engineer team that will provide Level 2 monitoring and administration of the Storage infrastructure supporting BNP entities across Europe during business and non-business hours.

The Storage Engineer will have the following responsibilities:

• Monitoring and management of the alarms, first level of intervention based on the instructions, checking the good function of the infrastructure for which you are responsible, changes in the production environments
• Management of the SAN / NAS and the entire storage infrastructure
• Secure the quality of the services according to the Service Contracts signed by BP2I
• Level 2 support: Management and resolution of L2 incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base
• Identify recurrent incidents and open problem tickets
• Client Relationship: communicate to the Client changes, incidents and provide summary about service quality, in agreement with the Service Contract
• Stay in touch as individual and as a team to evolutions of the technologies in your perimeter, follow the functional and organizational changes, consider new procedures for handling your perimeter
• Install and configure tools and software related to storage activities
• Create or perform annotations to the installation manuals and procedures
• Review existing procedures and suggest improvements
• Perform functional tests of the components that have just been installed, based on written test cases that are present in existing procedures
• Occasionally provide on-call support outside business hours and document these activities in the BP2I tools
• Relay only on the tools provided by BP2I.

What qualities do we look for?

As a Storage IT Engineer, we expect good knowledge in the following areas:

• Using at least one of the following technologies: Dell EMC VMAX/PMAX, IBM Flash Storage / SVC, NetApp Storage;
• Basic knowledge on Brocade SAN and BNA/SANnav;
• Good level of knowledge related to OS (Linux, Windows, AIX) and virtualization;
• Basic Networking knowledge;
• Familiar with all related storage infrastructure tasks, including but not limiting to:

• • Adding volumes (standalone or clusters);
  • Configuration of remote backup / mirroring with SRDF;
  • Configuration of EMC TimeFinder / IBM FlashCopy;
  • Installation / removal of SAN disks on servers;
  • Installation of a partition;
  • Reserve SAN ports;
  • Enrich existing NAS infrastructure; 
  • Basic performance troubleshooting on SAN/Storage;
  • Analyze / diagnose malfunctions;
  • Automation/DevOps experience and knowledge of Ansible, Python is a plus.

• Previous Support Engineer experience :

• • Register, troubleshoot and provide solution for L2 incidents;
  • Handling Service Requests and Changes according ITIL;
  • Follow-up open incidents in the agreed SLAs;
  • Open tickets and follow-up incidents with third party suppliers;
  • Escalate towards upper support level in case of impossibility to solve the incidents.

General skills:

• Be able to write a clear report of your activities
• Understand and follow written instructions and procedures
• Be able to provide updates to existing documentation and procedures
• Very good communication skills and capacity to provide feedback
• Teamwork – we work together and not as individuals
• Adherence to the team schedule
• Capacity to maintain focus on given tasks
• Be proactive
• Respect the processes
• Very good communication skills in English (oral and written); knowledge of French is a plus.

Why BNP Paribas?

• Progressive career development opportunities of a large multi-national bank
• Talent Development opportunities within BNP Paribas Group
• Employee culture that is focused on creating a great place to work
• Multinational business environment
• On-the-job training and networking opportunities.