Operational Risk Manager Payment & Cash Management (PCM) and Client Engagement & Protection (CEP)

RISK ORM Spain is part of our EMEA central governance and oversee, the operational risks for Spain territory, as well as for other EMEA territories remotely (through dedicated teams).

GLOBAL ASSIGNMENT & REPORTING

The “Operational Risk Manager” dedicated to Payment and Cash Management (PCM) & CEP (Referential, KYC Due Diligence, Client Services) in EMEA, will report hierarchically to the Head of RISK ORM Spain & ALMT, and functionally to the Head of RISK ORM CIB GB - Transaction Banking, CEP & Functions EMEA.

MAIN ACTIVITIES

The Operational RISK Manager forms the second line of defense opinion over the operational risk management framework (ORMF) of the activity covered, contributes to the documentation and the monitoring of the operational risk profile, and is an active member of the governance instances for is perimeter such as “New activity / New transaction Committees”, “Internal Control Committee” ...

RESPONSIBILITIES

• Ensuring the coordination for the business activities under his scope of oversight at EMEA level, building a consolidated view via the implementation of appropriate governance (with the Risks Managers across EMEA, the first line of defense, other RISK colleagues…)
• Assessing the maturity of first line of defense operational risk management system and the deployment of regulatory and Group requirements
• Defining and delivering an annual second line of defense controls plan enabling to form an opinion over first line of defense set up and their controls’ design / effectiveness, this can be associated with recommendations if the controls’ do not enable appropriate risks’ mitigation
• Challenging the identification and the analysis performed by the first line of defense over operational risks incidents, to ensure appropriate remediation actions are implemented and will enable to avoid recurrence
• Opining on New / Altered activities or Exceptional transactions, assessing the new risks’ exposure and the adequation of the ORMF, preparing and participating in associated validation committees
• Reviewing the consistency of risk scenarios proposed by first line of defense (description, hypothesis, quantification…)
• Reviewing first line of defense’ s Risk & Control Self-Assessment (RCSA) exercise, to ensure:
  • Appropriate risks’ identification, assessment, and ranking
  • Existence and effectiveness of the controls’ framework associated with the key risks identified
  • Effective mitigation of major residual risks through appropriate remediation actions or risk’s acceptance.
• Ensuring global consistency of the risks profile which should include all the risks components, this implies collecting and integrating the elements on transversal risks such as Fraud, Third party, ICT, Data protection, ESG…
• Ensuring follow up of recommendations and remediation actions plans
• Organizing the ICC (Internal Control Committee) for his activity with first line of defense and contributing to the reporting over operational risks
• Ensuring transversality organizing sharing of information and good practices or common works with other RISK Functions, taking part to Group transversal projects.
• Disseminate operational risk management awareness toward our first line of defense partners

BUSINESS SKILLS

• Good understanding of the CIB’s activities (products, processes, and control framework), but not limited to Payment and Cash Management + CEP activities
• Interest and/or experience in the Operational Risk Management in banking industry
• Audit experience appreciated
• Language:  fluent English as mandatory, knowledge of French and Spanish would be an asset