Job Title: Operational Risk Analyst
Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues
Hours: Full time, FTC Until February 2026.
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A bit about us:
At BNP Paribas Personal Finance, we are proud to be part of a global banking group. Our mission is simple: to provide straightforward consumer finance solutions that empower customers to make responsible financial decisions. We partner with some of the UK’s most well-known retailers and brands to help their customers finance purchases in a responsible way.
The Role:
As Operational Risk Analyst, you’ll play a key role in delivering confidence and assurance across our Operations function. With a sharp focus on risk, regulation, and Consumer Duty outcomes, you’ll act as the central point of contact for governance – supporting control execution, incident management, and regulatory alignment. Working closely with both the first and second lines of defence, you’ll help ensure we’re operating with consistency, clarity, and a customer-first mindset at all times.
Key Responsibilities:
- Act as the key governance lead for Operations, overseeing control frameworks, risk reviews, incident management, and regulatory compliance
- Serve as the central liaison between Operations and stakeholders across Compliance, Audit, Operational Risk, IT, and Finance
- Own and maintain the Operations Control Manual, and lead the delivery of the Risk and Control Self-Assessments (RCSAs)
- Track, report, and support the resolution of operational incidents – ensuring timely action, root cause analysis, and escalation where necessary
- Manage assurance activities including MAPs and Level 2 control requirements, ensuring deadlines and regulatory expectations are met
- Lead proactive risk reviews and support the implementation of control improvements aligned to Consumer Duty and regulatory change
- Represent Operations at risk governance forums and committees – driving transparency, accountability, and effective closure of risks
Skills & Attributes:
- Experience working in a Risk Controls role or compliance background.
- Proven experience of identifying Operational Risk and effective controls.
- Ability to set objectives and to lead action towards achieving them.
- Stakeholder management.
- Understanding of Lean Six Sigma methodologies (Desirable)
What’s in it for you?
Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;
- Competitive salary and a contributory pension scheme
- Access to our Health Cash Plan Scheme
- A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
- The opportunity to buy and sell holidays, giving you even more control over your work-life balance
Could this be you?
Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We’re positive, we’re brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don’t let confidence hold you back – there’s no such thing as a ‘perfect’ candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills.
Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team.
To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
