About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Client Engagement & Protection team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
Job Title:
Operational Client Relationship Management
Date:
2024
Department:
Client Engagement & Protection
Location:
Bengaluru
Business Line / Function:
Client Engagement & Protection
Reports to:
(Direct)
Lead
Grade:
(if applicable)
NA
(Functional)
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
Within the CIB ITO Client management of BNP Paribas CIB, the Operational Relationship Management team is owning strategic and long-term relationship with key operational stakeholders of Global Markets (GM) priority clients
· Accountable to build relationships with GM Sponsor, Ops Sponsor/Management and senior client stakeholders. Active and regular client interaction (where possible including face-to-face meetings)
·
The Operational Client Relationship Management Support Team, is a new team and strategically placed in the ISPL organization to support the activities of the Global OCRM Team, develop client relationships for defined GM strategic clients and be ambassadors of client centricity within the growing ISPL platform
Responsibilities
Direct Responsibilities
Relationship Management
- Local relationship management of GM priority clients with India-based operations for deeper and more strategic relationships
- Assist Global OCRM Team with escalations and queries of GM priority clients
- Extension of client coverage to ‘OCRM light’ service to GM regional clients
Client Centricity
- Ambassadors of client centricity and coordination of escalation management for ISPL platform
- Participation in ISPL client forums and initiatives
- Regular KPI production on BNPP performance for GM priority clients
- Functional engagement ownership in line with Global OCRM coverage
Administration
- Global OCRM onshore administrative support of deliverables including regular reporting
- Monthly client meeting pack preparation
- Client ID Card maintenance
- OCRM SharePoint maintenance
- Weekly Functional engagement presentations and dashboards
- Global OCRM Monthly report production
- Weekly Hobart management reporting
Technical & Behavioral Competencies
- 7+ years work experience in Global Markets Ops of which 2+ years in a client facing role
- Excellent professional knowledge of full end-to-end operational processes (pre- and post trade) for Financial Services including but not limited to Trade confirmation/ Settlements, Corporate Actions, Sec Lending Operations, Payments Claims spanning multiple asset classes and products including structured products.
- Strong experience of Financial Institutions and Global Markets products an advantage and ability to apply the knowledge to improve our processes and procedures.
- Knowledge of a variety of available and widely used technologies and vendors used in Global Market Ops. CTM, M2i, Saphyre, Pirum, Equilend, Tradeserv, Symphony etc.
- Ability to influence senior stakeholders within BNPP functions as well as at client level.
- Client focused mind set with excellent communication and relationship management skills
- Excellent coordination, prioritization and multi-tasking skills
- Data visualization and ability to work with large data sets to derive meaningful metrics.
- Excellent power point skills with the ability to convert data/talking points into a presentable format with visual appeal.
- Proven experience working on transformational projects within operations with tangible results.
- Experience of interacting with clients on phone and email and ideally experience of hosting client calls and/or in-person meetings
- Support the local OCRM leads in executing strategy for priority clients
- Knowledge of a variety of available and widely used technologies and vendors used in Global Market Ops. CTM, M2i, Saphyre, Pirum, Equilend, Tradeserv, Symphony etc.
- Ability to influence senior stakeholders within BNPP functions as well as at client level.
- Client focused mind set with excellent communication and relationship management skills
- Excellent coordination, prioritization and multi-tasking skills
- Data visualization and ability to work with large data sets to derive meaningful metrics.
- Excellent power point skills with the ability to convert data/talking points into a presentable format with visual appeal.
- Proven experience working on transformational projects within operations with tangible results.
- Experience of interacting with clients on phone and email and ideally experience of hosting client calls and/or in-person meetings
- Support the local OCRM leads in executing strategy for priority clients
Specific Qualifications (if required)
• 7+ years work experience in Global Markets Ops of which 2+ years in a client facing role
• Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
• Expert in English language (verbal and written)
• Advance knowledge of Microsoft PowerPoint and Excel suite
Skills Referential
Behavioural Skills:
Client focused
Ability to collaborate / Teamwork
Communication skills - oral & written
Ability to synthetize / simplify
Transversal Skills:
Ability to develop and adapt a process
Ability to understand, explain and support change
Education Level:
Master Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required)
NA
