Job Description - APAC
Job Title:
Operations Specialist in Client Service
Date:
July 2025
Department:
Global Markets & ALM Treasury Operations
Location:
Tokyo, Japan
Business Line / Function:
ITO
Reports to:
(Direct)
Team Manager for Client Service
Grade:
(if applicable)
Associate / AVP
(Functional)
Position Purpose
Function: Client Service
Fire Wall Classification: Double Hat
Chinese Wall Classification: Public
Metier/Group Overview
Within the Client Management of BNP Paribas CIB, Tokyo Client Services team’s main objective is to
provide its clients with a top range of services and ensure dedicated follow up is made of its services.
Working closely with different Global Markets teams (Sales , Business manager, Middle and Back
Office and etc) , métier (Fixed Income) and products (Equity, Credit, FX and Interest Rate derivatives,
etc ), Tokyo Client Services Team engages all level of management internally and externally in
developing operational efficiency to advance the firm’s relationship.
Overall, through a dedicated operational relationship and a single point of contact, the team is
responsible for the client satisfaction on any Post trade services.
Key Responsibilities
Client scope identification
- Liaison with Front Office (FO) and BA to identify the clients requiring focus for any offshore transactions
- Review of the process and past issues to spot any possible risk points
- Priority clients defined by the firm with exceptions on certain clients which is categorized "important" by FO
Process monitoring
- Understanding of the current workflow across different departments and regions
- Identification of intervention requirements depending on the current control weakness
- Initiation of dialogue for improvements in the workflow with relevant parties involved
Reducing operational risks and improving efficiency
- Minimize the number of incidents, and setup proper process in case of occurrence
- Write and update procedures in order to document in details the controls and process in place
- Review the work flow and tasks in order to improve efficiency and minimize the redundancy
- Client visits together with FO or RM to enhance stronger relationship and find out their needs
Process monitoring
- Work closely with the other Tokyo operations teams as well as the various Sales team, Back Office departments, and IT teams globally.
Anti-Money Laundering / Financial Sanctions (“AML/FS”) related duties
Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.
Competencies (Technical / Behavioral)
Soft Skills
- Communication
Verbal & Written Skill in English and Japanese. Work with others. Interact across countries,
cultures and external. Deal with senior management, clients and regulators. Speak with
confidence.
- Work Quality & Efficiency
Process improvement. Design new processes and documentation. Time management.
- Decision Making
Make a decision, Out of box approach. Change management. Adapt to new ways.
Initiate projects.
- Team Work & Culture
Team player. Tust and confidence. Acknowledgement. Lead by example. Effective
feedback. Understand organization goals and strategies.
- Problem Solving
Root-cause analysis. Provide solutions. Escalation. Priority.
- Good understanding of post trade processing flows for Fixed Income & Equity Derivatives products, i.e. from Front Office -> Settlement
- Pro-active & strong track record of being able to work under demanding conditions (e.g. handling Traders in order to meet client’s & Sales need / Work under short time frame and pressure)
- Operationally sound to ensure correctness & quality of services
Behavioral
- Align with the firm strategy, Simple & Efficient
- Own the accountability and responsibilities
Specific Qualifications Required
- - Fluent in Japanese, business proficiency in English
- - Excel VBA knowledge
Work Experience
- - Trade support &/ or Settlements experience (Euroclear/Clearstream related is a plus)
- - Strong knowledge of Debt (rates) & Credit Derivative products. Knowledge of Equity Derivative products (also a plus)
- - Experience in a client-facing role (both Japanese & English preferably)
- - At least 3 years working experience in related part of Financial Industry
- - History of achievements in previous roles
- - Knowledge of split of responsibilities between various Operations, Middle & Back Office departments – a plus
(Preferred)
- - College degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance
- JSDA Sales Representative Qualification (Class 1 & 2)
