KYC Expert, Transfer Agency and Investor Services
Direct Responsibilities
- Act as key point of contact for investors and clients
- Ensure queries and requests from investor/client are dealt with in a timely and professional manner
- Maintain and develop trust based relationships with investors/clients
- Partner with clients by providing professional advice and resolutions where required
- Ensure a satisfactory and high level of service is delivered to investors/clients, and that the Client SLA’s are met
- Manage and resolve issues relating to day to day trade processing and reporting; review junior’s work and take accountability of all assignments
- Work closely with internal BNP Paribas teams both within the department but in other locations or with other departments to ensure cohesive client delivery
- Act as an escalation point and deal with difficult issues not being handled by junior staff
- Ensure delivery of work and services are in a controlled manner with strict compliance with BNP Paribas’ internal policies and procedures as well as fund document and external regulatory requirements
- Lead and undertake special projects such as Annual FINRA / Regular AML Recertification and Annual FATCA/CRS Reporting
- Represent the team in client, auditor and inter-department meetings.
- AML/CFT risk awareness and complete all identified mandatory training to ensure understanding of relevant/applicable Group policies (including but not limited to financial security related matters) and to escalate any irregularities where necessary. To also ensure that his/her team has completed and will adhere to the same.
Contributing Responsibilities
- Make recommendations to the department head or other operation teams where improvement is needed for enhancing client satisfaction and delivery
- Assist in training and coaching staff to enhance performance
- Assist in new mandate pitching meeting and fund documentation review / fund structure discussion
- Lead the implementation of system updates, new initiatives and systems and amendments to processes and procedures
- Lead the team to complete the regular audit exercises including internal, risk and ISAE audits as well as fund audits and institutional investor audit confirmations
Risk and Compliance
- Ensure the operating model in compliance with regulations, market infrastructure evolution and BNP Paribas internal control rules and meet compliance and regulatory obligations
Conduct
- Adhere to the Code of Conduct and act accordingly internally, when facing clients and providers
Technical & Behavior
- Able to collaborate with other team members and provide assistance in BAU and project
- Being approachable by the junior staff for any enquires, with a positive working attitude and mindset setting role model to the teams
- Able to contribute on any business change and assist to drive the change
- Possess the required level of conduct that is promoted by the organization
Découvrez les métiers de BNP Paribas : Financement et Investissement
Travailler dans les métiers du financement et de l’investissement chez BNP Paribas c’est accompagner nos clients corporate – des start-up aux plus grandes entreprises – et institutionnels dans leur stratégie et pour tous leurs projets d’investissement et de financement, tant sur leur marché local qu’à l’international.
En savoir plusPourquoi je candidaterais ?
Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?
Parce que je souhaite...
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Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.
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Se sentir bien dans son job, c’est avant tout venir travailler comme on est. C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.
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Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.