If you are an automotive industry enthusiast and you would like to be a part of regional team, which takes care of Arval Car fleets in more than 5 countries, then this position is definitely for you. Become a part of stable and also dynamic team, which is servicing the car fleet for Slovakia.
Your main responsibility will be review and approval of all technical and maintenance requests from garages and communication with our suppliers. This job will grow your technical skills and will keep you updated about the trends in automotive industry. You will come across of most automobile brands and improve your technical background, even if you are not skilled automotive specialist yet.
Brief description of our company - ARVAL COMPETENCE CENTER
We belong to the multinational bank group BNP Paribas and in Slovakia we operate as an organizational unit of Arval Slovakia since 2015. Our main task is to provide support to Arval BNP Paribas group entities. Arval BNP Paribas is a provider of operating leasing in 30 countries worldwide. The support we provide is associated with technical and financial support as well as with expertise, consulting, and outsourcing services. Moreover, we are present in all fields that are linked to operating leasing such as customer contact center, controlling, warranty, insured accidents, or back office. One unit of the company is composed of Department of Operations – call center, communication with drivers and technical department. The other one covers financial field such as complex accounting advisory.
What will be your main duties?
- You will communicate with our networks of dealers and other suppliers via email and telephone, approve requests via B2B platform
- Ensure and manage regular and exceptional maintenance operations in relation with garages, dealers, body shops and specialized tire service providers
- Review incoming cost estimates regarding tires, service maintenance and repair (SMR), damage repair and relief vehicles for our clients
- After check of all positions, you will create an approval in our internal system/platform, focusing on contract details and optimizing costs
- Inform proactively account management in case you discover repairs which may be caused by the driver and driving behavior
- In case of damaged car caused by other vehicle, you contact the insurance
- In case of any doubts, you discuss with the team or contact local technical expert before taking any action
- Providing of technical specifications of the contract (covered positions, client exceptions, relief vehicle in contract, insurance details, tire size, etc.)
We are looking for candidates with:
- Fluent Slovak (written and verbal) and English (at least B1)
- Previous experience within customer support, client advisory, helpdesk or any other similar front- office/back-office role focused on clients/customers
- Strong communication skills and attention to details
- Interest in cars :)
We offer:
- Contract: internal, 1 year contract (with a possibility of prolongation)
- Salary: from 1590 euro brutto (the final salary will depend on candidate´s previous experience)
Perks :
- Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
- Bonus salary
- Yearly salary review
- Cafeteria.sk benefit program
- Multisport Card for active free time
- Meal contribution -8,00 euro of credit for every working day to cover the costs of lunch breaks
- 2 sick days per year
- Bonus vacation
- Home Office
- Flexible working hours
- Fruit Days – fresh fruits everyday delivered to the office
- Referral Bonus for recommending new employee
- Life insurance
- etc
