Director / Vice President - Head of Communications, ISPL

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 63 countries and has nearly 183,000 employees. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

BNP Paribas Group has been in India since 1860 and is among the leading international financial institutions providing a wide range of financial services covering corporate & institutional banking, and personal investment services for individuals. As the second oldest foreign bank in India, BNP Paribas has branches in key metros and has a rich and broad offering across the entire range of corporate and institutional banking products and services, covering flow banking (transaction banking), financing, hedging, global markets, derivatives and investments. Asiamoney has also accorded “Best International Corporate Bank for India” to BNP Paribas in 2023 and 2022.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 12000 colleagues, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline

BNP Paribas India Solutions’ Brand & Communications Function is responsible for molding conversations and dialogues between the Leadership team and their teams and functions. The team also shapes their various social media conversations to ensure we reach out to the right target audience including talent attraction, industry thought leadership and networking. The team also supports the various Committees and leads the CSR Committee within the organization. The team is uniquely positioned in being the bridge between the Executive Committee Members and the Employees.

Job Title:

Director / Vice President,  Head of Communications, ISPL

Date:

2-May-2024

Department:

Brand & Communications

Location:

Mumbai

Business Line / Function:

Functions

Reports to:

(Direct)

CEO, ISPL

Grade:

(if applicable)

Director / VP 

(Functional)

Head of CSR, Brand & Communications, India

Number of Direct Reports:

2

Directorship / Registration:

NA

Position Purpose

The Head of Communications, ISPL is responsible for corporate communications (content creation for internal, external and digital communications) and events for the Technology and Operations Capability Centres of BNP Paribas in India, working in close conjunction with the Territory Brand & Communications team.

Responsibilities

Direct Responsibilities

·       CEO Communications

o   Develop and deliver the strategic communications agenda for the CEO’s office

o   Manage the entire range of CEO communications to employees of ISPL --own and leverage the different channels of communications like Townhalls, Floorwalks, mailers and videos

o   Manage the LinkedIn profile of ISPL CEO to position the organisation in the GCC target audience

o   Identify forums for CEO and organisation to participate and leverage

·       Employee Communications

o   Creating and delivering internal communications campaigns for ISPL

o   Echonet: Employee engagement by sharing stories focusing on CSR/notable deals and wins

o   Internal Marketing: Collaborating with internal communications specialists in other markets to reinforce messages and create recall for ISPL within the BNP Paribas Group

·       Events

o   End-to-end managing of process for key ISPL events

o   Coordinating with creative agencies for branding at venues for all events

·       Employee engagement and Employer Branding

o   Drive employee engagement by working collaboratively with territory management and HR

o   Support key CSR and DEI initiatives

o   Develop the website as key lever of “Life at ISPL”

Contributing Responsibilities

·       External Communications

o   Working with other Territory B&C colleagues to external communications in a calibrated manner as per Group guidelines.

o   Inter-personal skills- to interact with the senior leadership to gather ideas and thoughts for the articles and collaborate with internal team

o   A team-oriented approach

o   Self-directed

Technical & Behavioral Competencies

-        Strong blend of strategic and operational skills. Prepared to take a hands-on ‘roll-up sleeves’ approach.

           -     An extremely well-developed audience/ client centered attitude and mindset.

-        Have excellent people care skills and be empathetic to people’s needs.

-        Strong communication skills – verbal, written and listening. Able to present information in a clear and compelling manner that is consistent with the Client’s vision and business strategy.

-        Results oriented. The ability to juggle several critical issues simultaneously is essential and to work under considerable pressure.

-        Able to prioritize effectively.

-        Ability to manage multiple stakeholders – both internal & external

Specific Qualifications (if required)

This is an important appointment and will require a talented, mature and senior leader, characterized by the following attributes:

-        15 + years of experience with at least 10 years senior level internal communications experience in a customer led, large- scale organization whose affairs are in the public domain. Relevant experience may also have been gained in a consultancy or journalistic environment.

-        The incumbent should have relevant work experience in the GCC environment.

-        Proven ability to drive a strong internal brand and communication strategy.

-        Experience of working with a senior management team involved in setting, monitoring and communicating an overall strategic direction.

-        Proven ability of team leadership and successful people management.

-        Excellent English language skills required.

Skills Referential 

Behavioural Skills:

Communication skills - oral & written

Client focused

Ability to collaborate / Teamwork

Personal Impact / Ability to influence

Transversal Skills:

Ability to develop and leverage networks

Ability to anticipate business / strategic evolution

Education Level:

Master Degree or equivalent

Experience Level

At least 15 years