About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About BNL IT CUSTOMER ONBOARDING
BNL's Information Technology (IT) Area is a partner of the bank and the companies of the BNL BC Group for the digital evolution of operational and business models through the design, planning and implementation of distinctive, reliable and sustainable technological solutions.
IT Customer Onboarding Unit reports functionally to the ITG (Informatique Technologies Groupe) department of the parent company, is functionally responsible for the IT structures of the companies of the BNL BC Group and coordinates the IT community of the BNPP Group in Italy, with the aim of obtaining all possible synergies of purpose , ensure full operational consistency and enable the digital transformation of our Group.
IT Customer Onboarding Unit mission is to:
create and improve the Work Tools available to the Network and the Divisions for the Onboarding process.
improve the Customer Experience of new customers during the Relationship Entry process;
simplify and streamline the processes of Entering into Relationships and Reviewing Customers
oversee the recertification of Bank customers according to the deadlines set by internal and external regulations;
Therefore, BNL IT Customer Onboarding is hiring experienced IT professionals who are open minded, willing to learn and to be part of the digital transformation roadmap.
Job Title:
Team Lead Developer
Date:
Jan 2025
Department:
ITGP
Location:
Chennai
Business Line / Function:
Group Functions
Reports to:
(Direct)
ISPL ITG OPS
Grade:
(if applicable)
(Functional)
BNP PARIBAS BNL CTO
Number of Direct Reports:
5+
Directorship / Registration:
NA
Position Purpose
The main responsibility of Functions OPS organization is to provide applications production support services.
A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.
Leveraging BNL BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.
The Application Maintenance Support team member for the functions IT Customer Onboarding team will be primarily responsible for following activities working :
· Improve the Work Tools available to the Network and Divisions.
· Supervision of the service in the IT Customer Onboarding perimeter
· Collaborate in the design of customer journeys and you will be responsible for the evolutions that will make them operational.
The team’s scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to to ensure the stability of the services provided and you will collaborate with other professionals in the management of customer journeys, and you will be responsible for facilitating and analyzing business needs and identifying the impacted systems and the most appropriate and sustainable IT solutions.
Responsibilities
Direct Responsibilities
· For a predefined applications scope take care of:
o Ticket Management
o Resolving Incident
o Prepare e Follow the release production
o Propose solutions to improve an application
· Debug the code with problems and develop corrections, analysis, design and development of evolutions of application, test the software created or modified
· Collaborate on the design and development of new applications or parts of them.
· Actively participate in the ceremonies of analysis and sharing of the Tribe's activities.
· Coordinate closely with Rome IT Customer Onboarding Teams s and also all other BNL BNP Paribas IT teams or other business structures.
· Support reporting on run activities to the management.
Contributing Responsibilities
· Contribute to the definition of procedures and processes necessary for the team
· Contribute to incidents analysis and associated problem management
· Contribute to the regular activity reporting and calculation
· Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
· Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
Technical & Behavioral Competencies
· Experience with Service Now ticketing system
· Java, ANGULAR
· Deep knowledge of relational databases such as: Oracle DB, MS SQL Server
· Important skill – knowledge of at least one of these technologies: Spring boot, Splunk, Kubernetes
· General IT infrastructure knowledge
· Familiarity with database technology is required: Oracle, SQL Server, DB2.Capability to execute
· Measure and identify areas for improving Quality and overall Delivery
· Good Team Player
Specific Qualifications (if required)
· Basic knowledge of Italian language can be an advantage.
· Prior experience in leading/managing SW development teams in similar area.
· This position is not a pure manager role and strong hands-on experience required.
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Client focused
Ability to deliver / Results driven
Ability to share / pass on knowledge
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to set up relevant performance indicators
Ability to understand, explain and support change
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)
Experience in leading a teams for 3+ years
