Application Production Support Specialist

Application Support mission is to provide technical and functional support to users of the banks several applications In this role you will provide support to user's requests; incident, problem, and change management; coordination with other levels of support (BAs, Devs, QA, IT Engineers) In addition, it will be required to provide feedback to user and communicate on issue resolution

Application Production Support Specialist

Requirements:

• Technical: SQL, ability to write complex queries and understanding of PL/SQL code, SAS, VB, Unix/Linux scripting (ksh) (an asset)
• Database: Oracle, SQL Server
• Software: WebSphere (WSTX), MQ Series, scheduling tools (Control-M)
• Monitoring Tools: Knowledge of Dynatrace is an asset
• Framework: Practical experience with ITIL best practices, particularly in incident, problem, and change management
• Functional: Fund industry / Transfer Agent, Private Capital experience (an asset)
• Systems: Multifonds TA/ eFront FIA experience (an asset)
• Language: English (mandatory)

Responsibilities:

• Provide timely and efficient support to users of the systems
• Build and maintain a knowledge base of support issues and their resolutions
• Develop a working knowledge of the systems and business area to provide high-level support
• Handle performance-related issues in applications
• Process requests for specific actions (processing, extraction, specific work, etc)
• Create control points as part of procedures and operating methods to ensure smooth workflow and draft ad hoc reports
• Prepare environments for releases and ensure that implementation and pre-production tests are carried out

We offer:

•  Hybrid work mode
•  Equivalent for remote work expenses (120 PLN per month)
•  Stable employment in the international company
•  Fully paid private medical care for employee
•  Pre-paid lunch card
•  Employee Pension Plan
•  Co-financed Multisport Card
•  MyBenefit Cafeteria Platform
•  Life insurance
•  Car parking availability in the office building
•  Trainings and development opportunities