Business Overview:
CIB Americas Trading Voice, Voice and Video team is part of Americas IT Production Infrastructure, specifically the Telecoms and Datacenter Domain. Our team is responsible for the implementation, operational oversight and administration of CIB Americas Trader Voice, Voice, and Video infrastructure for North and South America countries. Our team functions as Subject Matter Experts (SME) for all Voice and Video platforms, focusing on product architecture, engineering, change, upgrades, installations and regional rollouts, controls design and execution, technical documentation as well as knowledge distribution across the regions. Our goal is to deliver industry-leading Trader Voice, Voice, and Video services across the Americas. You will report to the Americas Trader Voice, Voice, and Video Manager. Scheduled weekend work and a rotational on-call support are required.
Candidate Success Factors:
Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:
- Results and Impact
- Able to influence peers and team.
- Demonstrates good judgement when making decisions of high complexity and impact.
- Exercise appropriate autonomy in the execution and delivery of work.
- Responsible for driving outcomes, which have meaningful effect on team or department.
- Leadership and Collaboration:
- Creates trust with colleagues.
- Acts in leadership capacity for projects, processes, or programs.
- Client, Customer and Stakeholder Focus:
- Able to build relationships with a mix of colleagues and clients.
- Interacts regularly with management and department leaders.
- Demonstrates the ability to influence stakeholders at the team level.
- Compliance Culture and Conduct:
- Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
- Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.
Responsibilities:
Act as a Subject Matter Support Engineer for Voice/Video environment including CUCM, CUC, UCCX, IOS Voice Gateways, Oracle SBC, ECB, EOM and Video servers (VCS/Expressway), focusing on low level administration and change, product monitoring, technical support, and testing of Voice infrastructure.
Additionally, provide overarching support and integration of dealer board / turret technologies (IPC Unigy) and Audio/Video rooms and infrastructures. Supporting North and South American countries.
- Deliver a range of Voice services including operations, administration, monitoring, controls, and Level 2/3 support for Voice platforms.
- Manage and monitor the Voice infrastructure, perform oversight of business readiness checks as required, and troubleshoot issues identified by health checks.
- Perform 3rd level support for Voice and Video Infrastructure.
- Work with system support team members in troubleshooting complex and/or cross platform issues.
- Raise tickets with Cisco TAC when incidents arise.
- Implement change in the voice infrastructure to rectify issues, manage obsolescence, improve service delivery, and provide service enhancements.
- Level 3 BAU support and change of Call Manager (CUCM 14.1), Unity Voicemail (CUC 14) and Unified Contact Center Express (UCCX 12.5).
- Level 3 BAU support and change of Oracle Session Border Controller (SBC) Oracle Enterprise Communication Broker (ECB) Oracle Enterprise Operations Monitor (EOM).
- Apply patches and security updates to CUCM, CUC and UCCX including certificates updates/regeneration.
- Perform oversight of and drive remediation of software obsolescence for End of Life (EOL) products.
- Support Video and IPTV services (VCS and Expressway), Cisco video endpoints (personal and conference room codecs), Webex teams Control Hub, Vitec IPTV infrastructure.
- Adhere to internal controls and procedures, ensuring deadlines and SLAs are met.
- Champion team collaboration, global alignment and knowledge sharing via our internal knowledge base tools.
- Liaise with external partners and vendors for support and change management.
Minimum Required Qualifications:
- Bachelor’s degree in computer science, information technology or a relevant experience.
- Confidence and expertise supporting critical business environments, especially Trader Voice, Voice, and Video technologies.
- Exceptional service orientation and service management methodologies (ITIL process, ServiceNow, ISTM production tools, Agile principles, JIRA, Confluence).
- Program/Project management methodologies.
- Minimum of 10 plus years of experience in a L2/L3 Engineering/Operations IT Support Role.
Preferred Qualifications:
- Strong ability to diagnose and resolve software application and performance issues.
- Voice Telephony platforms (Cisco Call Manager, Cisco Voice Gateways, Unity Connection Voicemail, MS Teams, Cisco Video Servers: VCS and Expressway and Cisco Video endpoints).
- Strong understanding of network concepts - TCP/IP and UDP, network ports and protocols, IP addressing and subnetting, firewall concepts and security rules, network monitoring and diagnostic tools.
- Expert understanding of SIP protocol and VoIP telephony.
- Working experience with database technologies and administration (MySQL, MSSQL)
- In-depth knowledge of Cisco Call manager esp. version 14 and above, Cisco Voice infrastructure incl. Voice Gateways., Cisco Unity Connection and UCCX (incl scripting), Cisco Mobile Remote Access (MRA).
- Expressways -E and C., Cisco Video servers (VCS and Expressway) and Cisco Video endpoints.
- Advanced knowledge with Oracle Session Border Controller (SBC) and Oracle Enterprise Communication Broker (ECB), Oracle Enterprise Operations Monitor (EOM).
- Experience with Vitec IPTV solutions in a distributed environment.
- Proficiency with Microsoft Windows server and productivity tools.
- Proficiency with Microsoft Excel (Graphs, VLOOKUP, Pivot tables).
- Ability to work independently and as a part of a cross-functional global team.
- Ability to become key member of project teams and support members to achieve agreed milestones
- Proactive team player with a “can-do” attitude.
- Strong problem-solving skills and desire to learn and adapt to new technology.
- Strong communication and interpersonal skills, ability to engage technical and non-technical senior management stakeholders.
- Experience in working in a financial institution in technology or IT departments is a plus but required
- Detailed-oriented and organized.
FINRA Registrations Required:
CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required):
SEC Security-Based Swap Dealer Associated Person:
While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted.
The expected starting salary range for this position is between $115k to $195k annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.
In addition, our comprehensive benefits package aims to support our employees in various aspects of their lives. From healthcare and wellness programs to retirement plans and childcare services, we prioritize the well-being and growth of our employees. Our benefits include medical, dental and vision coverage, a 401(k) Savings Plan, backup childcare, life, accident and disability insurance, mental health support and paid time off. Additional details about our benefits offerings, inclusive of eligibility for a discretionary bonus, will be provided during the hiring process.
About BNP Paribas:
BNP Paribas is a leading bank in Europe with an international reach across the US, EMEA and APAC. It has a presence in 65 countries, with nearly 190,000 employees. The bank employs over 3,500 people in offices in the US across 10 states including New York, Jersey City, Chesterbrook, PA, San Francisco, Boston, Chicago, Denver, Miami, and Washington, DC. BNP Paribas has built a strong and diversified presence to support its client base. We continue to grow and strengthen our commitment to the US market through our Corporate & Institutional Banking activities. We are one of a few non-US banks to offer a full value chain for our clients, from trading to financing, and clearing and custody in the US with the international footprint and capacity to deliver both globally and locally. Leveraging the strength of our European roots, our network can support clients in virtually every region of the world, enabling more connectivity and efficiency wherever our clients conduct business. We take pride in our expertise and our ability to adapt while constantly looking ahead to create a more sustainable world.
As an international company with a global footprint, the unique cultures and viewpoints of our team members are an integral part of the fabric of BNP Paribas. We are a company with a purpose - to be a responsible and sustainable global leader. We aim to create an environment where our employees feel empowered to drive change, make an impact and be true to themselves. We employ talented individuals from a wide variety of backgrounds, locally and globally, and are inspired by our employees who help us in cultivating a diverse, equitable and inclusive workplace through initiatives such as our Diversity, Equity & Inclusion (DEI) Leadership Forum and Employee Resource Group (ERG) communities. We strive to be a workplace where all team members can grow and thrive and offer robust training, development, and mentoring opportunities to make that vision a reality. Our leaders are deeply committed to DEI and highly accessible to our employees, consistently soliciting feedback on how we can continue to support our employees to reach their highest potential.
BNP Paribas. The Bank for a Changing World - https://usa.bnpparibas/en/homepage/join-us/our-opportunities/
BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Protect yourself from fraudulent job postings. Emails about jobs at BNP Paribas will always come from addresses ending @bnpparibas.com @us.bnpparibas.com, @ca.bnpparibas.com, or @br.bnpparibas.com. You should be suspicious of emails regarding employment with BNP Paribas coming from any other domains and should not respond. BNP Paribas will never send payments to or request payments from candidates for positions posted by BNP Paribas.
