You’ll be switched on, commercially focussed and fluent in the language of Customer Service and team management. Adept at coaching, an inspiring role model for how to develop and manage and service driven teams, your people skills will be highly tuned to perfection.
You will also be highly skilled at stakeholder management, working transitionally across our teams with our managers and leaders from a variety of teams and functions. Able to dip into operational action and straight back into transactional challenges, your will be happy to be fluid and agile in your thinking.
Ideally, you will have some leasing/fleet industry knowledge and experience, or at least someone who understands the complexities of leasing products and services. However, experience of managing teams in a Contact Centre / Customer Service environment is an absolute must.
Key Skills required:
- Good communication skills are key
- Attention to detail
- Able to work at pace
- Able to handle phone and email queries in a professional manner
- Experience with complaint handling would be advantageous
About us
We are one of Europe’s leading vehicle leasing providers with a strong UK presence and clear vision for sustainable mobility. Find out more about our plan here: Arval Beyond
Culturally, we are a friendly bunch - more human, than corporate. We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.
However, we are also a performance driven culture, and we expect a lot but know that works both ways so offer our Journey Makers a fantastic experience end-to-end, including strong career growth opportunities across the world within Arval or the wider BNP Paribas group
We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.
We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.
Here is a recent video we put together that shows life at Arval: The Journey Makers
Application process
Following application, you will contacted by our of our internal recruitment professionals.
