The role:
We are looking for a candidate with who is currently in a Property Administrator or Estate Technician role looking for a change, or recent graduate, or school/college leaver that is looking for their first career. We are a busy, growing department offering great opportunities to learn and progress.
The successful candidate will work with account and senior account managers to deliver our business rates management service to national clients.
We are looking for a hardworking, enthusiastic and reliable individual who will often be the first point of contact for clients, colleagues and stakeholders. You will therefore need to have strong communication and people skills and be able to work as part of a team. Organisational skills and the ability to prioritise will also be important.
Key deliverables:
• Support delivery of Rates Management service to the Rates Management Unit
• Obtain information from clients/billing authorities and respond to queries
• Provide internal updates to colleagues and management
• Validate rate demands for payment and instruct payments as appropriate
• Review and follow up queries with billing authorities, clients, colleagues and other stakeholders
• Proactively monitor and pursue business rates refunds
• Effective and efficient administration relating to business rate liabilities
• Prioritisation of incoming workload and ability to manage deadlines and key dates
Responsibilities:
Clients and Business Development
• Actively engage with clients, colleagues and other stakeholders regularly
• Delivery of efficient, quality service to clients
• Can work under pressure and to deadlines
People
• Works well in team environment and has good people skills
Systems and Process
• Follows processes in line with internal procedures and expectations
• Attention to detail and ability to keep accurate records
• Accurate and timely execution of duties
Person specification:
Essential qualifications/experience
• A level, ideally Maths and English
Desirable qualifications/experience
• Previous property experience
Essential skills/experience
• Good literacy and numeracy skills
• Proficient in the use of MS Word and Excel
• Good interpersonal skills
• Excellent planning and organisational skills
• Ability to prioritise and manage workload effectively
• Self-motivated and able to work unsupervised
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
