Payment Service Manager

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

IT GROUP (ITG) represents the worldwide IT community within the BNP Paribas Group.

IT Group Production (ITGP) is the ITG department in charge of production services for all the assets managed globally within the group.

Within ITGP, ITGP – APS Payment & Monétique (ITGP PM) is in charge of all the payment and card related assets managed globally within the group. Our duty is to provide first in class production services to both the bank customers and internal users, on many applications used worldwide, based on various technologies and operated in Agile methodology.

Job Title:

Production IT Filière CM PMO

Date:

01 April 2025

Department:

ITGP

Location:

Chennai

Business Line / Function:

Payments & Monétique

Reports to:

(Direct)

Head of ISPL ITGP PM

Grade: 

(if applicable)

(Functional)

Head of Production IT Filière Cash Management

Number of Direct Reports:

None

Directorship / Registration:

NA

Position Purpose

The group has just created the Production IT Filière Cash Management which aims at setting up a governance framework involving all producers on the Payment chain and intends to strengthen the reliability and the performance of the value chain across:

·       Oversee incidents, changes, problems, capacity and obsolescence end-to-end

·       Share skills and expertise in the payments chain

·       Harmonize processes and tools

Responsibilities

He/She will work directly with the head of IT Production Cash Management Filière based in Paris.

Direct Responsibilities

The daily work will mainly consist in:

•            Preparing reports on main incidents/problems/changes, and following up to ensure all the agreed tasks are completed in due time

•            Working with APS/ADM to gather assets’ capacity figures to provide visibility to management on their current limits

•            Working with different teams on documenting their best practices

•            Documenting the standard way tools should be used by all assets

•            Collaborating with ITGP Cash Management Control Tower and those from CIB and Fortis

•            Preparing steering committee decks, participating to the committees and sharing the minutes with attendees

•            Preparing and animating the Cash management CAB related to the major changes within the Filière (including ITGP, Fortis, CIB)

•            Participating in crisis call related to incidents on Filière assets.

Contributing Responsibilities

Technical & Behavioral Competencies

The candidate must have a first project management experience, be interested in learning about Cash Management business, and must be ready to contribute to writing documentation and procedures.

The candidate must also have IT general knowledge in order to globally understand what is being said by APS and ITs, especially during the crisis calls.

The main skills the candidate should have:

·       Ability to listen carefully

·       Ability to clearly formalize/synthetize what is being said

·       Be organized

·       Ability to do proactive follow ups

·       Detail oriented

·       Client and result oriented

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Client focused

Organizational skills

Transversal Skills: (Please select up to 5 skills)

Ability to manage / facilitate a meeting, seminar, committee, training…

Analytical Ability

Ability to manage a project

Ability to develop and adapt a process 

Ability to understand, explain and support change

Education Level: 

 Master Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)