Global PMO - Change Management

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected, and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Job Title:

AVP / Manager – Global PMO - ISPL Change Management Operations

Date:

18 July 2024

Department:

ISPL Operations Change Management, CIB-ITO

Location:

Mumbai

Business Line / Function:

Change Management Operations

Reports to:

(Direct)

Head - Change Management Operations - Transitions

Grade:

(if applicable)

NA

(Functional)

Number of Direct Reports:

NIL

Directorship / Registration:

NA

Position Purpose

An increasing role is played by ISPL Operations to support various Business lines. The position’s main purpose is to equip ISPL Operations with the ability to contribute to Transformation around the 5 levers defined at Group level

v  Implement new customers journeys

v  Upgrade the operational model

v  Adapt information systems

v  Make better use of data to serve clients

v  Work differently

Scope of the role requires intervention on occasional / ad hoc subjects (requiring reactivity & analytical mind) & on projects of greater scale (horizontal projects & multi sites). Coordinating with various Operations departments (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.)

To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.) 

Responsibilities

 Detailed description of the role:

Transitions / Strategic Projects

a)     The E2E management (Outsourcing and Insourcing) aspect from the Beneficiary to the Provider for each activity to be transitioned

b)     Liaise with the Business stakeholders

c)       Asses the Criticality and Risk nature of the activity to be outsourced

d)       Create Business Cases (Financial impact – Cost Saving / Avoidance)

e)       Outsourcing Committee Kick Off

f)        Liaising with and Gathering of Opinions & Approvals from Beneficiary, Central and Provider Transversal functions

g)       Involvement in E-Transformation committee

h)       Ensure completeness of Documentation aspects and formalities (Specificities)

i)Consider Regulatory aspect (Approvals / Notifications)

j)       Monitoring of all transition related activities

k)      Management Decks and Governance

l)       Transversal Topics : SLAs, Committee approvals and evidence documentation

m)    Ensure appropriate escalation to management as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit

n)     End to project planning and execution of various strategic projects

Location Strategy committees

a)     Organize and animate in liaison with Cluster heads and their Chief of staff the Location strategy committee aiming at reviewing all smart sourcing initiatives by cluster every two months.

b)     Ensure proper budget monitoring of all smart sourcing initiatives by cluster in liaison with Global Head of Transformation

Technical & Behavioral Competencies

v  Project & Transition Management

v  Organization agility & optimization

v  Operational Risk & Control awareness

v  External Customer & Service Focus

v  Takes initiative & is results driven

v  Decision capabilities

v  Excellent Interpersonal & Communication skills

v  Ability to innovate & manage change & complexity with confidence

Specific Qualifications (if required)

Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams.

Mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter 

It would be good if the candidate was Prince 2 / PMP certified and/or a Six Sigma certified candidate 

Experience of 9 to 12 years in Project management

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to synthetize / simplify

Ability to deliver / Results driven

Creativity & Innovation / Problem solving

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Analytical Ability

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 12 years

Other/Specific Qualifications (if required)