BNP Paribas is the European Union’s leading
bank and a key player in international banking. We operate in 65 countries and
employ 190,000 people, including nearly 145,000 in Europe. Our Group holds key
positions in its three main fields of activity: Commercial, Personal Banking
& Services; Investment & Protection Services; and Corporate &
Institutional Banking (CIB) for corporate and institutional clients.
Our Securities Services business, which forms
part of CIB, is a leading global custodian providing specialist post-trade and
asset servicing solutions to buy and sell-side market participants, corporates
and issuers. Based in 35 locations around the world, our award-winning
Securities Services teams have built one of the most extensive custody network
in the industry, giving clients the connectivity and local knowledge they need
to navigate change in a fast-changing world.
Company Purpose:
Our company purpose is to contribute to a responsible and sustainable
economy by financing and advising clients according to the highest ethical
standards.
Our employer promise is built around three pillars:
- Being a
great place to work
- Committed to sustainability and having a
positive impact
- Being
dedicated to the development of our people
Business Area
The Banking Services
and Operations (BSO) Department delivers services in three areas:
- Local
Custody, which provides Clearing, Settlement, Cash, Corporate Actions, Income,
Tax services for UK and international clients. These are mainly Institutional
Investors (Asset owners, Asset Managers…), and Financial intermediaries (Broker
Dealers, Global custodians…).
- Global
Custody, which provides the same range of services to Institutional investors
and asset managers who open a Global Custody account in UK to hold assets in
over 90 countries.
- Broker
Dealer Outsourcing, which provides Back-office outsourcing services of
Settlement, Financial accounting and Transaction reporting for Mid-size
Brokers.
Job Purpose
The account manager will work
alongside the Global
Custody UK Tax Account Managers who are responsible for daily direct support
and contact with clients and internal teams in relation to Global Custody UK
activity on all Global Markets ensuring that queries and issues are responded
to in a timely and appropriate fashion. They
are to work with the team who are responsible for the full end to end Custody Tax
function including GCUK Tax tasks). They
will perform manual tasks relating to tax such as reclaim and relief at source
documentation as well as reporting.
The account manager will also assist on any client and non-client
facing tasks (as per the teams checklists but not limited to) ensuring tasks
are performed in an accurate and timely manner.
They are to ensure the adherence to all processes and procedures.
Key Responsibilities
- Query
management – Ensuring these are answered in an accurate and timely manner.
- Be
responsible for accurate and proactive production of own work.
- Processing
and completion of tasks are in line with procedures.
- Adopting
a pro-active approach to issues and events that may have significant impacts
for the clients.
- Adopting
a pro-active approach to improve the current processing of work.
- Ensuring
clients receive a Desired level of service or better.
- Ensuring
daily reconciliation and clearance of cash and stock items.
- Ensuring
all key controls and assigned tasks are completed in a timely manner.
- Holding/attending
meetings/calls /due diligence /service review with clients/internal
parties/external parties.
- Engage
and deliver on new business opportunities
- Liaising
with clients and internal parties to resolve any issues pertaining to custody
activity.
- Ensure
key controls are updated and maintained.
- Is
responsible for updating and maintaining procedures and proposes changes /
improvements when appropriate.
- Build
strong relationships with all parties and work together effectively.
- Ad-hoc
projects as required
- Actively
follows-up the progress and resolution of all Birdies and Preventive Measures.
- Archiving
for the team.
- Ensures
that ROME Lite and all other Risk Framework is regularly updated to cover all
custody risks.
- Assists
in building KPI / Metrics to monitor the risk and control framework.
- Processing
of all Physical settlements (stock receipts/withdrawls etc), Unit Trusts and
other Settlement activity within the team.
- Ensuring
the escalation of issues to group head/department management.
Requirements
Essential
- Adaptability
to change and balancing priorities
- Results
and quality orientation
- Excellent
written and oral communication skills
- Strong
Customer Service Focus
- Proven
Team Working skills
- Risk
oriented
- Behaviours
in line with BNP Culture expectations
- Attention
to detail & accuracy
Preferred
- Innovation
and continuous improvement – Use own initiative
- Works
well under pressure
And of course, we expect all our colleagues to
embody and practice the Group values (alignment with the Bank’s strategy,
commitment, work ethic, integrity and Code of Conduct).
A bit more about why you should join us
1.
We’re a great place to work
We aim for optimal work/life balance (depending on role, this includes hybrid
working, flexible working and agile)
We are proud of our award-winning flexible benefits
and health & wellbeing strategy. Our flexible benefits include:
- allowance of at least 26 days (plus bank holidays) – with option to buy
and sell holidays.
- plans – a 12% non-contributory pension which has been moved to
sustainable investments*, life assurance*, income protection and personal
accident insurance.
- ,
neurodiversity assessment and support.
- in London – include physiotherapy, nutrition,
massage therapy, physiology, mental health first aiders, seasonal flu
vaccinations and free onsite fitness centre.
* Subject to relevant caps
2.
As the eurozone’s largest bank, we are
committed to having a positive impact in the world.
For example, we are committed to
Net Zero in all of our financing and investment portfolios by 2050. By 2030,
80% of our energy production financing will be low carbon.
But impact for us means more than
climate. It means empowering our people every day. Everyone gets four
volunteering days each year - in 2023, we achieved over 18,000 hours of
volunteering across the UK and reaching over 4,500 young people.
3.
We believe in our people
We
support our people to develop skills to adapt to the ever-evolving world of
work and to prepare for the jobs of today and tomorrow. We do this through a
comprehensive training offering, talent programmes, mentoring, career days and
inhouse career tools.
We are
proud of the number of our people who progress and secure new roles internally.
In fact, in 2023, nearly half of our positions in UK CIB were filled
internally.
Investing
in our people also means we have a collaborative and inclusive culture:
- Direct feedback from our people shows that our
internal culture sets us apart from our industry peers.
- Each
year, nearly 30,000 employees globally are involved in professional networks
that play an active role in promoting Diversity and Inclusion within the Group.
These include our:
Pride Network, Ability Network (which supports
disabled employees), MixCity (gender equality network), Women in Global
Markets, Women in Global Banking, Women in IT, Diversity Equity & Inclusion
in Technology, Early Careers Network, Multicultural Network and Parents &
Carers Network.
Equal opportunities
BNP Paribas is committed to providing a work environment that fosters
diversity, inclusion, and equal employment opportunity without regard to age,
disability, gender reassignment, marriage or civil partnership status,
pregnancy and maternity, race, religion or belief, sex or sexual orientation,
or any other legally protected status.
Adjustments
We
don’t want anyone to be disadvantaged in our recruitment processes, so if you
have a disability or health condition which may mean that you’d benefit from
some adjustments or additional support, please let us know as early in the
process as possible.
#LI-Hybrid
