Cardif - Digital Transformation Lead

Hiring Manager:

Head of Transformation Dept.

Job Title:

Digital Transformation Lead

Department:

Transformation Dept.

Report Line:

Head of Transformation Dept.

Position Purpose

Digital Transformation Lead will play a core role to define the company’s digital strategy, and lead to deliver new digital projects. You will report to Head of Transformation Dept. and, in collaboration with the Cardif Head Office and Regional Office, you will be in charge of aligning local capacity and objectives with global corporate initiatives. You will also be a product owner of our digital assets on business side, being responsible for defining business requirements with key stakeholders in Sales, Distribution, Marketing, Operations and other business departments, liaising with PMO and IT departments to deploy digital technologies and services that meet customer/partner needs. 

Responsibilities

Direct Responsibilities

l  Lead digital initiatives with a particular focus on achieving ideal E2E customer/partner experiences in conjunction with sales, distribution, marketing, and operations.

l  Responsible for respective digital assets from planning to delivery as product owner, also overseeing continuous enhancement after go-live.

l  Create best-in-class UI/UX for customer/partner using modern, agile approaches, including MVP prototypes, user test acceptance, and transition to industrialization.

l  Define go-to-market strategy with our sales, distribution, operations etc. for new digital business models, ecosystems and FinTech partnerships.

l  Promote and educate digital across all the departments and identify opportunities to improve our customer/partner/employee journeys via digitalization.  

l  Manage Cardif Japan’s innovation framework, driving local initiatives in alignment with HO/RO’s platforms (Innovation Ambassador/Innovation Factory)

l  Define and monitor key KPIs for each digital asset, also create associated presentations and reports for key stakeholders. 

l  Help coordinate actions between HO, RO, and Japan, including particularly regional or global teams involved in digital sales, marketing, and distribution initiatives.

Contributing Responsibilities

l  Be a key contact point connecting different departments and external vendors. 

l  Oversee business and functional requirements for digital projects and initiatives. 

l  Follow defined project methodology & governance (waterfall and agile). 

l  Ensure projects run in a compliant manner (legal/compliance/quality assurance/security). 

l  Help coordinate actions between HO, RO, and Japan.

l  Creation of reports and presentation for senior management.

Business Knowledge 

l  Background knowledge or working experience in insurance or financial services industry.

l  Sound knowledge of agile development methodologies and design thinking.

l  Practical knowledge for business analysis and design new business process/architecture.

l  Working Knowledge of UI/UX design and customer experience definition.
 

Technical Experience / Competencies 

l  Demonstrated experience in delivering digital solutions and driving transformation in insurance or financial services industry.

l  Excellent project management skills and the ability to work with multiple internal/external stakeholders and complex processes.

l  Proven skill sets to analyze current business, identify pain points, design new business process and architecture, with supporting technology/tools for the change. 

l  Ability to facilitate, manage and implement organizational, cultural changes and business transformation company wide.

l  UI/UX designing skills along with customer journey. Experience of graphic design tools (ie. Figma) and HTML/CSS coding skills are plus.

l  Good communication and presentation skills to persuade, influence, convince, and engage others, as well as navigate between business and technical languages.

l  Attention to detail, strong analytical and problem-solving skills. 
 

Behavioral Competencies

l  Teamwork and the ability to collaborate with diverse stakeholders, including the ability to respect differing points of view and seek common ground.

l  Leadership to inspire and motivate people or teams, promoting enthusiasm and commitment, leading by example, and emphasizing contributions and successes.

l  Ability to maintain performance and sound judgement under pressure and/or opposition.

l  Ability to connect, establish and build relationships.

l  Entrepreneurial spirit, motivated to solve complex issues.

l  Insatiable curiosity and hunger to learn new skills and approaches 
 

Specific Qualifications (if required)

l  At least 5 years’ work experience, preferably in insurance, financial services and/or consulting

l  Bilingual in Japanese and English (both verbal and written)

Skills Referential

Behavioural Skills:

Personal Impact / Ability to influence

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Ability to collaborate / Teamwork

Transversal Skills:

Ability to manage a project

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Ability to inspire others & generate people's commitment

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor’s degree or equivalent. Master’s degree is a plus.

Others: (if any)