Owned
by BNP Paribas, one of the world’s top performing banks, we are a global and UK
leading player within the vehicle leasing industry. The growth that we’ve
achieved in recent years and the number of major industry awards that we’ve won
are testament to our innovative products, strong service ethics and most of
all, the commitment and skill of our teams. Together, we’re the wheels behind
business. Because leasing vehicles is about so much more than just getting from
A to B. Joining us, your passion and skill will help make every journey a great
one, and we’ll help you steer from strength to strength.
About the
role
In this
exciting role, you will be the first point of contact for drivers and suppliers
and your main focus will be to handle their query with friendly efficiency
whilst meeting our quality standards. The work rate will be ever changing with
lots of variety to keep you nice and busy. No two days will be the same and you
will use your common sense (there are no scripts here) to solve issues whilst
ensuring our systems are updated as you go along.
For the
ambitious, in this role you will gain an overview of all business areas so will
be ideally positioned to decide which direction you want your career to go when
the time is right. Prove yourself here and you will follow in the steps of
others who have gone on to shine at Arval UK.
This is a
full time working Monday – Friday 8:00 am to 6:00pm (40hrs per week).
About you
It’s all
about ensuring our customers receive great service so we need someone who can
build relationships effortlessly, take ownership of a customer query, provide a
satisfactory outcome and then handle the associated administration. If you have
proven experience of providing customers with the dedication they deserve and
can communicate professionally (both verbally and written), then we want to
hear from you. A background in car rental would be icing on the cake.
You will
be given all the systems training you need (along with an exciting thorough
induction week) and plenty of opportunity to shadow colleagues prior to going
live on the phones, followed by continued support as you grow into the role.
What's in it for you?
Our employees are really important to us and being owned by a bank we
all benefit from some excellent perks. Take a look at these:
Private Healthcare
Life Assurance
Company Pension (the company will add in up to 10% into your
pension pot every month)
Annual bonus (up to £1,000)
25 days holiday (plus bank holidays)
£18,000 basic salary
Volunteering Days
Career options
Charity Fundraising
Free Gym and classes
Full training
We are a friendly bunch - more human than corporate and you will find
our office environment welcoming. Here is a recent video we put together that
shows life at Arval:-
If you have the drive and ambition why not apply today!
Primary Location: GB-ENG-SwindonJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedSchedule: Full-timeBehavioural competency: Ability to collaborate / Teamwork, Decision Making, Attention to detail / rigor, Organizational skills, Adaptability, Ability to deliver / Results driven, Proactivity, Communication skills - oral & written, Client focused, Ability to share / pass on knowledge, Ability to synthetize / simplify, Creativity & Innovation / Problem solving, Resilience, Active listeningTransversal competency: Ability to understand, explain and support change
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