ABOUT BNP PARIBAS GROUP
BNP Paribas is the European Union’s leading bank and key player in international banking. We operate in 63 countries and have nearly 183,000 employees globally.
Our mission is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards. We offer secure, sound and innovative financial solutions to individuals, professional clients, corporates and institutional investors while striving to address the fundamental challenges of today regarding the environment, local development and social inclusion.
ABOUT BNP PARIBAS GROUP IN THE NORDIC
BNP Paribas is the global bank with the strongest presence on the ground in the Nordic region. We have close to 900 employees based locally in the Nordics and offer our clients a wide range of services through our business units: BNP Paribas Corporate and Institutional Banking, Arval, BNP Paribas Asset Management, Alfred Berg, BNP Paribas Cardif, BNP Paribas Factor, BNP Paribas Leasing Solutions, and BNP Paribas Personal Finance.
BNP Paribas Factoring is BNP Paribas Group’s experts within structuring and operating working complex capital solutions. BNP Paribas Factoring is represented with branches in 17 countries, with presence on two continents: Europe and Africa. BNP Paribas Factoring is the European market leader and have a strong position in the Nordic through its local office here in Denmark.
In the Nordics, we offer standard and tailored made working capital solutions to fit our client’s needs, either directly or through the BNP Paribas network, both for local and international companies.
We are dedicated to working as a team, learning from each other, and thinking globally. We strive to offer the best solutions that meet our customers' business needs and to achieve high customer satisfaction.
We are looking for 2 Client Service Officers for our Nordic office located in the City Center of Copenhagen, where we share location together with BNP Paribas Bank.
You should apply if you are
- Communicative,
- Reflective and service-minded,
- Flexible, dynamic, and agile,
- Seeking solutions fitting our clients’ needs,
- Interested in working in a fast-changing environment in a high pace,
- Experienced from the financial sector or the credit insurance industry or have worked in an accounting department (with responsibility for debtor / creditor accounting), or similar,
- Good understanding of the importance adherence of compliance
- Sound understanding of risk
- Skilled at IT (we use the most common MS applications and special developed operational system),
- Proficiency in English and Danish both oral and in writing (and maybe having knowledge of other Nordic languages),
If so, then the position of Client Service Officer may be something for you.
However, you should not apply if you are not:
- Good at coping with changes,
- Having a good eye for details,
- Client orientated,
- Knowing the difference between debit and credit,
- Willing / capable to multitask,
As Client Service Officer you will be part of the local team in Copenhagen that primarily serves our clients in the Nordic countries.
As a Client Service Officer, it is your job to be the daily link between the company and our clients and working closely with our Client Relationship Managers.
Your primary tasks
- Handling and reconciling files in our operational system.
- Follow up on our client’s debtors (ageing, facility, and credit limits).
- Creating and making client outpayments.
- Handling KYT controls (Know Your Transactions) and other mandatory controls.
- Handle daily client contact by mail, teams and phone (occasionally participation in physical Client meetings).
Background and competences
Experience from a Financial institution or experience from a position within debtor/creditor accounting.
Communication both internally and externally takes place in English/Danish and ability to understand both Swedish and Norwegian is an advantage.
You work independently and have the desire and ability to join a competent team of 8 client service officers, where communication is an important player. However, you will also be working closely with Client Relationship Managers and our Sales team.
We are looking for a flexible person who can handle many different tasks simultaneously during the day, where no two days are the same.
We can offer.
You a stimulating and developing international working environment, with skilled colleagues and an opportunity for insight into the work of one of Europe's largest financial companies.
We are a team of c. 25 dedicated colleagues and have canteen and lunch facilities and a good developing professional and social working environment.
We want to fill the position as soon as possible as we are growing fast but are willing to wait for the right candidate.
We will call for interviews on a regular basis, so please submit your application, CV, and other relevant material, as soon as possible.
Responsible for recruitment is COO Karina Siversen-Lund – and to whom you also directly report too.
Diversity Statement
As the Bank for a changing world, we truly believe that promoting diversity makes it better. We welcome all talents and empower them to prosper in an inclusive workplace. Join us and bring your full self to work with your own experience and identity!
Please check our webpage for more information: https://factor.bnpparibas.dk/
