CCS Analyst
The position is based in Zurich
YOUR WORK DAY
Acting for daily servicing activities as the single point of contact answering the Cash Management support and product requests of BNPP Corporate clients
Objectives:
- To produce the best client satisfaction possible
- To maintain the standards of excellence of the BNPP Cash Management Servicing
Responsibilities:
To ensure a customer-experience driven daily servicing:
- Offer a positive experience to the client
- Understand client requirements to simplify requests
- Answer any question related to business as usual Cash Management support requests
- Promote “Selfcare” to the clients
To manage Cash Management incidents:
- Identify incidents and send alerts to the clients
- Measure the impacts of the incident and communicate them to the client
- Communicate with the client until the incident resolution
- Elaborate adapted reporting on recurrent incidents
- Understand requirements to simplify requests
- Create a post-incident plan and act on it
To continuously improve daily servicing quality:
- Investigate on clients Cash Management activity to identify potential servicing improvements
- Identify internal process optimization levers and communicate them to relevant stakeholders (BO, Compliance…)
- Take part to improvement of client satisfaction and client satisfaction metrics (NPS)
- Work in close relationship with the Account Manager (if any) in order to ensure the best client satisfaction
YOUR PROFILE & SKILLS
Professional Skills/Know-how:
- Commercial education and/or University degree
- Fluent in English(mandatory), German and/or French. Any other European language would be an asset
- Proficient in the use Microsoft Office
- Understanding of BNPP Group’s organization( appreciated)
- Understanding of all Cash Management related business application (appreciated)
- Knowledge of Cash Management services and product details, transactions (reporting, payment means), risks and procedures (appreciated)
- Analytical Ability: Excellent analytical and problem-solving skills
Professional Career Track/Experience:
- Recent graduate would be considered with at least 6 month work experience
- Experience interacting with clients at all levels
- Experience working with remote teams
- Middle-office or Back-office experience appreciated
- Enthusiasm and appetite to discover the various aspects of International Cash Management
Behavioral Skills:
- Client focused: Customer experience driven and always interact well with the client
- Excellent communication skills both verbal and written in various languages (see above)
- Ability to synthetize/simplify
- Resilience
- Ability to collaborate/Teamwork
- Attention to detail/rigour
- Organisational skills
- Adaptability
- Ability to share/pass on knowledge
WHY JOIN US?
BNP Paribas in Switzerland is a bank of reference active in Geneva, Zurich and Lugano. It is a major European partner for companies, as well as institutional and private clients. Joining BNP Paribas will give you the opportunity to take part in an authentic company project, in which innovation and career management act as driving forces to help talents emerge, express themselves fully and open up to career opportunities on an international level, by integrating a group that stands as a leader within the Eurozone. Please visit us at BNP Paribas Suisse.
In a changing world, diversity, equity and inclusion are key values for the well-being and the good performance of teams. At BNP Paribas, we wish to welcome and retain all talents, without any distinction: together we will build the finance of tomorrow, innovative, responsible and sustainable.
Finally, we insist on the particular importance of having our employees act daily in a spirit of ethical and professional responsibility.
NB: all terminologies apply in both the feminine and the masculine.
