Cash Management Client Support Senior Officer

About the job

Your Main Activities Are

• • Provide BNP Paribas Strategic Large Corporate clients with a first line entry point for support in their cash management issues and queries, in respect to their cash management services and products
  • Ensure daily servicing by promoting a positive client experience and answer to daily servicing questions of the client on after sales cash management topics: bank reconciliations, important payments monitoring and technical connectivity issues solving
  • Challenge and simplify client requests as well as report incident alerts and elaborate adapted reporting on recurrent issues, while coordinating technical projects related to cash management
  • Manage incidents impacting the clients by identifying and alerting the clients, measuring the importance of the impacts, informing and communicating regularly until the end of the issue, creating a post-incident plan and acting according to it
  • Analyse on a regular basis the Cash Management activity for the client and create action plans
  • Promote “Selfcare” habits to client, as part of the BNP Paribas digitalization project, constantly suggesting and implementing concrete solutions to the service for payment means, channels or cash pooling
  • Identify and suggest improvements for internal processes by transversal communication with Back Offices, Business Centers, Cash Management and Compliance, as well as getting involved in continuous improvement of client satisfaction when it comes to quality scores (such as Cash Management NPS) and assisting the client with small implementation matters (services and tools enhancements or assistance on technical issues)
  • Be the single point of contact of the client and with every stakeholder of the relationship within the bank, communicating towards the stakeholders, organizing and chairing client meetings and "client team" meetings
  • Measure and act on the client’s overall satisfaction of their relationship with any servicing department (MAEL, CSD, CCS, etc.) and be the escalation point of contact on any servicing topic
  • Share expertise with the junior team members and be able to provide training to new joiners, as well as be able to manage its own time and provide assistance to other members and team’s management

Profile and Skills to Success

• • Bachelor Degree in Economics / Finance / Accounting or related
  • At least 3 years of experience in Banking and Financial Operations / Client Management or similar
  • Advanced level of English, both written and oral
  • Knowledge in MS Office Excel
  • Ability to understand, explain and support change
  • Analytical ability
  • Client focused
  • Organisational skills
  • Proactivity 

#LI-Hybrid 

Why joining BNP Paribas? 

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach 

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: 

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines; 
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services; 
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment 

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices. 

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered. 

* In case you are selected for this role, further documentation will be requested to support your hiring process.