Who are we?
We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).
Among Other Services, Our Portfolio Is Composed Of:
- Applications Management (Architecture, Project Management, Development, and Quality Assurance).
- IT Risks & Cybersecurity Services.
Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing!
Our consistent track record of services delivery means comfort for our customers and opportunities for our employees.
You will find SE.T to be full of energy and an Inclusive Workplace in which you truly can make a difference.
Would you like to join our international team that delivers end-to-end solutions (applications and operations activities) to businesses of BNP Paribas Personal Finance Group entities around the world?
In a context of maintaining the high level of existing activities while growing the number of international customers, we are looking for our Business Relationship Manager.
Mission:
· Acting as the main point of contact for new and current IT Customers (BNPP Personal Finance entities).
· Planning, organizing and taking action plan related to IT Customers satisfaction.
· Ensuring the correct Governance asked by the Group with Customers
Main responsibilities :
Ø Onboarding of new clients:
o Designs and reviews the services catalogue and application portfolio.
o Reviews current services and provide the best commercial definition.
o Participate and support the delivery team in the identification of up-sale or evolution of services connected to current services provided.
o Facilitates identification of new services together with internal actors and clients.
o Actively presents current services catalogue to existing or potential clients.
o Facilitates sales workshops with the purpose of identifying client needs.
o Defines new services business case, together with actors involved.
o Supports preparation of articles for the newsletters, together with communication specialist.
Ø Contracting
o Supports the preparation of the new contracted services with Legal team.
Ø After Sales
o Collects customer reviews and surveys via the quarterly and annual survey. Prepares analysis of results. Elaborates initial solutions identified.
o Works together with Delivery Managers and other actors in order to build and launch the action plan.
o Facilitates problem identification sessions & manages the action plans to solve issues raised by clients.
o Has an overview and makes sure transparency is provided for client processes, like:
§ Service request management process.
§ Incident solving process.
§ Contract management support.
§ SLA monitoring.
o Defines and maintains client dashboards with all information above.
o Prepares and facilitates the Client Committees.
o Organizes client visits.
o Acts as a single point of contact for SET in front of the client.
o Facilitates a good relationship between client and all actors of SET.
What we are looking for:
· You have experience in IT international companies.
· You have minimum 2 years of proven success in position such as IT Business Relationship Management, Business Analyst or Project Management, in complex and international environments.
· You are someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, CIO, and SET’s partners to help businesses effectively.
· You are engaged in day-to-day activities.
· You have a transformation mindset, looking for the excellency.
· You demonstrate analytical and diagnostic skills dealing with issues that are ambiguous, lack known precedent or appear contradictory.
Skills/IT Tools
• Communication skills - Oral & Written.
• Client focused.
• Proactivity.
• Experience in the Finance sector is a plus.
• Advanced user in office MSOffice package (Excel, Power Point, SharePoint, One Note knowledge).
• Languages:
1. Fluent level of English is a must.
2. Fluent in Spanish and/or French.
3. Other European language are highly appreciated.
BENEFITS:
- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan
- Hybrid telecommuting model (50%)
Diversity and Inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
