Backend Engineer

BNP Paribas is looking for a Level 2 IT Engineer, to be part of the team that provides Level 2 monitoring and administration of the Backup infrastructure that supports BNP entities, across Europe, during business and non-business hours.

The Back-up Engineer will have the following responsibilities:

• Monitoring and management of the alarms, intervention based on the instructions, checking the good function of the infrastructure for which you are responsible, changes in the production environments
• Management of the entire backup infrastructure
• Secure the quality of the services
• Management and resolution of incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base
• Write procedures, enhance existing incident reports
• Identify recurrent incidents and open problem tickets
• Client Relationship: communicate to the Client changes, incidents and provide summary about service quality, in agreement with the Service Contract
• Stay in touch as individual and as a team to evolutions of the technologies in your perimeter, follow the functional and organizational changes, consider new procedures for handling your perimeter

What qualities do we look for?

• As a Back-up IT Engineer, we expect very good knowledge in the following areas:
• Experience in using as many of the following tools: IBM TSM, Dell DataDomain, CommVault, Veritas NetBackup
• Experience related to OS (Windows, AIX and Linux) and virtualization.
• Basic storage infrastructure knowledge
• Knowledge related to backup infrastructure tasks:
• installing and configuring backup agents,
• using LAN-free backup,
• declaring/ edit/ decommissioning clients (TSM/CommVault)
• analyze / diagnose malfunctions etc…
• Register, troubleshoot and provide solution for incidents.
• Follow-up open incidents/requests in the agreed SLAs
• Open tickets with third party suppliers
• Follow-up incidents with third party suppliers
• Escalate towards upper support level in case of impossibility to solve the incidents

General Skills we expect:

• Be able to write a clear report of your activities
• Understand and follow written instructions and procedures
• Be able to provide updates to existing documentation and procedures
• Very good communication skills and capacity to provide feedback
• Teamwork – we work together and not as individuals
• Adherence to the team schedule
• Capacity to maintain focus on given tasks
• Be proactive
• Respect the processes
• Very good communication skills in English (oral and written); knowledge of French is a plus

Required Skills:

• NetBackup/TSM/CommVault
• Data Domain
• Linux
• Windows
• AIX (Unix)
• Virtualization
• Service-Level Agreements (SLA)
• ITIL foundation
• Talent Development
• Communication
• Teamwork

Why chose BNP Paribas?

• Progressive career development opportunities of a large multi-national bank
• Talent Development opportunities within BNP Paribas Group
• Employee culture that is focused on creating a great place to work
• Multinational business environment
• On-the-job training and networking opportunities