Marque
Localisation
Port Elizabeth, Cap-Occidental, Afrique du Sud
Mise à jour le 22.01.2025
Main purpose
To manage a team of store staff in order to enable the company to meet and surpass its strategic objectives. The leadership style that is required is a balanced approach of performance and people management to ensure that staff are informed, competent and motivated. The successful candidate should reside in Port Elizabeth.
Key Responsibilities
•Agree set goals with team members covering performance, quality and development areas
•Drive the achievement of targets
•Manage and maintain focused and highly motivated team members
•Focus on career and skills development of team members
•Coach and develop team into a high performance culture
•Ensure that continuous training sessions are held with all team members to ensure they fully understand all credit offerings and that they are competent to supply customers with the highest standards of customer service
•Manage staffing needs, productivity and quality
•Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived
•Handle internal and external customer services – compliments, complaints and general feedback
•Ensure that daily/monthly targets are met
•Provide accurate reporting
•Build collaborative and mutually beneficial relationships with the branch team and the RCS head office team
•Follow up on audit reports and implement action plans to improve standards of efficiency in the department
•Manage employee relations and ensure adherence to all company policies and procedures as well as resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
•Builds and sustains long term relationships with Strategic Partners
•Pro-actively drafts and effectively implements Sales and Marketing Plans in order to secure new business
•Pro-actively engages in research, fact finding, cold-canvassing and prospecting in order to identify and attract potential clients
Key Competencies
•Excellent communication and proven leadership skills
•Conceptual thinking, judgement and decision making
•Ability to plan and organise effectively
•Ability to motivate, mentor and develop a team for high performance
•Manage successful performance
•Ability to persuade and influence
•Strong drive and perseverance
•Ability to work independently and solution-orientated
•Ability to build strong relationships and collobarate with teams all levels within the organisation
•Accuracy and attention to detail
Qualifications, Skills & Experience
•Matric/Grade 12 Certificate – essential
•Valid driver’s license – essential
•Recent team management experience within the financial services / retail environment – preferred
•Computer Literacy – must be proficient and have solid understanding of MS Office suite – essential
Travel:
•As a member of the Retail Management team, the Area Supervisor is required to travel in their own vehicle for business activities.
Please note that this role is subject to passing a RCS driving test to ensure Road Safety.
Notre offre vous tente ? Alors n’hésitez plus !
Découvrez les métiers de BNP Paribas : Commercial et Relation Client
Travailler au sein de la filière Commerciale et Relation Client de BNP Paribas, c’est accompagner ses clientes et clients au quotidien, dans les grands moments de leur vie personnelle ou professionnelle.
Pourquoi je candidaterais ?
Pour quelles raisons je rejoindrais BNP Paribas et pas une autre entreprise ?
Parce que je souhaite...
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Et si on vous disait que travailler dans notre Groupe, ce n’est pas ce que vous croyez ? Chez BNP Paribas, on exerce une multitude de métiers qui évoluent en permanence pour être en phase avec les attentes des clientes et clients comme de la société. Au travers d’actions du quotidien ou de grands projets, exercer l’un de nos métiers, c’est s’engager pour agir durablement.
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Se sentir bien dans son job, c’est avant tout venir travailler comme on est. C’est aussi avoir les moyens d’un bon équilibre entre sa vie professionnelle et sa vie personnelle. Deux engagements majeurs pour BNP Paribas.
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Chez BNP Paribas, le développement de vos compétences est essentiel, pour vous comme pour nous. Et cela vous servira pour toute votre vie professionnelle.
