Application Production Support Spécialiste

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The Global Markets Application Production Support (APS) group provides technical and functional support directly to the Front, Middle and Back Office in the Americas region and delivers solutions providing discreet functionality to the users. The supported systems are used globally with major server hubs in London, NY, Tokyo, and Singapore. APS teams are Continuous Improvement oriented. They contribute to and lead regulation, industrialisation, and automation projects.

In detail

Production Support

• Act as first line of contact for the prod env & provide Level1 & Level2 functional & technical support. 
• Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.
• Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.
• Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crashes.
• Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)
• Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.
• Contribute to projects related to updates, upgrades, obsolescence and vulnerabilities. 
• Maintain and create procedures and process documentation.

Release, Maintenance and Project: 

• Participate in release cycles for functional validation on staging, pre-production, and prod env.
• Release deployment, post release checks, follow communication.
• Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
• Participates in regular and required DRP and BCP exercises.
• Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra changes and work.
• Execute and or coordinate projects like obsolescence, migrations, application upgrade and IV2

The strengths and skills that will help you succeed

• Master/Bachelor or degree in Computer Science or IT Systems
• Minimum 5 years of Application Production Support experience (Relevant) 

Technical Skills:

• Excellent knowledge and experience of systems like Unix and Linux & Windows.
• Excellent knowledge and experience of databases like Oracle, Sybase, MSSQL.
• Working experience on systems based in C, Java, Python.
• Working experience of IT tools like Dynatrace, ServiceNow, Autosys, Jenkins, Geneos, Kibana.
• Strong experience in scripting skills or automation like Perl and Shell 
• Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP
• Excellent knowledge in scheduling task scheduler jobs, enabling log trace and debugging.
• Working experience on creating, troubleshooting and monitoring dollar universe batches.
• Proficiency in Nagios and Grafana to monitor the entire application infrastructure health.
• Basic understanding of JVM’s and DB locks.
• Solid understanding of events management, session execution and EAI requests or threads.
• Working knowledge of python scripts and embedding them into windows batch files.
• Identify opportunities for automation to reduce manual support efforts.
• Functional knowledge of Booking, pricing and margin call terminologies would be an asset.

Leadership & Communication:

• Autonomous, self-motivated and motivate the new joiners in team, mentor for new joiners in team.
• Train new and existing members - to improve their knowledge and skillsets.
• Excellent communication skills to review the incidents, changes, problems and request management procedures, processes, and guidelines. 
• Able to confidently engage with stakeholders on topics related to production support.
• Proactively engage with sponsors and business stakeholders to understand the VoC and absorb feedback in constructive manner.
• Openness to accept the new problems and issues and look for ways to solve. 
• Positive attitude to own existing and new issues in the applications and productions. 
• Find ways to collaborate to find solutions to the problems.

Availability:

• Flexible working on public holidays and weekend support
• Flexible working on different and late shifts

• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

• At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
• BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
• To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2024
• Canada’s Best Diversity Employers 2024
• Women in Governance  – Parity certified -  Platinum certification
• Pride at Work Canada
• Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able 
• Autisme sans Limites 
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***