In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.
The position at a glance
Technical support analyst is accountable for daily support and health of the IT production environment for fund accounting applications. Such tasks include change, request, incident, and problem management for the department. Providing support for fund accounting applications requires understanding the functionality such as NAV cycle, be familiar with classic financial products and derivatives to resolve the issues. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, debug and fix technical issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. Flexible approach to working hours to meet the demands of the team. Willing to work in different day if required.
In detail
- Ensure day-to-day quality of live applications to end-users by:
- Monitoring production environment.
- Trouble shooting technical issues raised by user and provide resolution within SLA based on the priority and impact.
- Develop good understanding of the existing applications (functional & technical)
- Diagnosing and resolving incidents within SLA.
- Ensure daily communication & transition with teams from other time zones.
- Mandatory control measures to be applied to avoid recurrent Incidents.
- Analysis and solving technical issues during production phases, raise problem/change requests if required, ensure the follow up of issues until the delivery of patch corrections.
- To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
- Guarantee the escalation of problems to the adequate IT organization (internal or service providers or entities) to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failures. Escalate issues to the managers that cannot be resolved, in a timely manner.
- Contribute to maintain a very stable BAU to deliver NAV(Net Asset value) on time and match with the deadlines.
- Provide guidance, instruction, direction to their team and help team create and maintain shared team values.
- Perform level 1/2 support and complex analysis of reported issues/incidents, and evaluate alternative business solutions and workarounds to minimize the impacts. Ensure issues are identified, tracked and resolved in a timely manner.
- Closely follow up all production alerts & monitoring dashboards.
The strengths and skills that will help you succeed
- Bachelor’s degree in computer/IT/Software engineering required; advanced degree considered a plus.
- Minimum 5 years financial industry experience.
- Knowledge of ITIL and Incident Management.
- Expert knowledge and experience in SQL Queries (Oracle SQL / PL-SQL)
- Knowledge of Microsoft Access & Excel.
- Expert Knowledge & experience of working in Unix environment.
- Knowledge of schedulers (Autosys, Control M), DataStage WTX and file transferring (CFT/FTP/MQ) would be an advantage.
- Knowledge of Dynatrace.
- Knowledge of programming language (C. C++, Java, .Net) would be an advantage.
- Good written and spoken English.
- Must have worked on Collecting Metrics & Analyzing the request/tickets
- Able to communicate efficiently.
- Good Team Player
- Client focus: Does everything possible to achieve internal or external customer satisfaction by identifying the customer’s needs and providing them with the appropriate solution.
- Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of the English is required
What’s in it for you
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
- We will review candidates as they apply, so don’t wait to submit your application;
- BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
- You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;
- If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org
Diversity, Equity and Inclusion (DE&I) at the heart of our commitments
- At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
- BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
- To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.
BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.
Our certifications and partnerships
- Montreal’s Top Employers 2024
- Canada’s Best Diversity Employers 2024
- Women in Governance – Parity certified - Platinum certification
- Pride at Work Canada
- Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
- Part of Les Affaires top 300 companies in Quebec
- Synclusiv
- Ready, Willing and Able
- Autisme sans Limites
- LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***
