Application Maintenance Support

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About BNL IT CUSTOMER ONBOARDING

BNL's Information Technology (IT) Area is a partner of the bank and the companies of the BNL BC Group for the digital evolution of operational and business models through the design, planning and implementation of distinctive, reliable and sustainable technological solutions.

IT Customer Onboarding Unit reports functionally to the ITG (Informatique Technologies Groupe) department of the parent company, is functionally responsible for the IT structures of the companies of the BNL BC Group and coordinates the IT community of the BNPP Group in Italy, with the aim of obtaining all possible synergies of purpose , ensure full operational consistency and enable the digital transformation of our Group.

IT Customer Onboarding Unit mission is to:

create and improve the Work Tools available to the Network and the Divisions for the Onboarding process.

improve the Customer Experience of new customers during the Relationship Entry process;   

simplify and streamline the processes of Entering into Relationships and Reviewing Customers

oversee the recertification of Bank customers according to the deadlines set by internal and external regulations; 

Therefore, BNL IT Customer Onboarding  is hiring experienced IT professionals who are open minded, willing to learn and to be part of the digital transformation roadmap.

Job Title:

Application Maintenance

Date:

Set 2024

Department:

ITGP

Location:

Chennai

Business Line / Function:

Group Functions

Reports to:

(Direct)

ISPL ADM Manager

Grade:

(if applicable)

(Functional)

BNP PARIBAS BNL CTO

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

The main responsibility of Functions OPS organization is to provide applications production support services.

A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.

Leveraging BNL BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Application Maintenance Support team member for the functions IT Customer Onboarding team will be primarily responsible for following activities working :

·Improve the Work Tools available to the Network and Divisions.

·Supervision of the service in the IT Customer Onboarding perimeter

·Collaborate in the design of customer journeys and you will be responsible for the evolutions that will make them operational.

The team’s scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to to ensure the stability of the services provided and you will collaborate with other professionals in the management of customer journeys and you will be responsible for facilitating and analyzing business needs and identifying the impacted systems and the most appropriate and sustainable IT solutions.

Responsibilities

Direct Responsibilities

·For a predefined applications scope take care of:

o   Ticket Management

o   Resolving Incident

o   Prepare e Follow the release production

o   Propose solutions to improve an application

·Ensure that SLA targets are met for above activities

·Coordinate closely with Rome IT Customer Onboarding Teams s and also all other BNL BNP Paribas IT teams or other business structures.

Contributing Responsibilities

·Contribute to the definition of procedures and processes necessary for the team

·Help build team spirit and integrate into BNL BNP Paribas culture

·Contribute to incidents analysis and associated problem management

·Contribute to the regular activity reporting and KPI calculation

·Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris

·Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

·Fundamental skills:

o   Knowledge about JAVA  framework.

o   Familiarity with database technology is required: Oracle, SQL Server, DB2.Capability to execute basic scripts and queries.

·Have basic experience with:

o   Service Now ticketing system

o   Aurelia Remedy ticketing system

o   Tool Fortify for the Security Test

·Nice to have:

o   General IT infrastructure knowledge 

o   Knowledge of Requirements Collection, Analysis, Design, Development and Test activity 

o   Familiarity with DevOps tools including Ansible & Python 

o   Continuous improvement approaches

·Good written and spoken English

·Able to communicate efficiently

·Good Team Player

Specific Qualifications (if required)

Basic knowledge of Italian language can be an advantage

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Client focused

Ability to deliver / Results driven

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to set up relevant performance indicators

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)