Joanne Marchand has had several professional lives since joining the Group in 1989. She is now...
Since 2010, Cetelem has tested and deployed across France a statistics tool combined with a relational program for detecting the "potential" difficulties of customers, even when they are paying back their loans without a problem. The customers identified benefit from an in-depth diagnostic and received proposals from the company's advisers to find a solution to their problem.
On the basis of this experience, the Moscovici banking regulation Act voted in July 2013 provides for the standardisation of an early detection procedure and a support system for customers of all financial institutions facing financial difficulties.
Nearly 330 applications were submitted for the banking innovation awards.
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BNP Paribas has been awarded “Best Bank in Western Europe” by The Banker magazine, in its...