Telemarketing Agent

Main Purpose

To drive revenue growth by proactively selling RCS products to new and existing customers, ensuring exceptional service quality and consistent achievement of sales targets.

Key Responsibilities

• Engaging with new and existing RCS customers
• Conducting outbound calls to existing and new potential customers 
• Proactively manage and follow up on leads within a defined CRM (Customer Relationship Management) system to ensure optimal conversion rates.
• Maintain an in-depth, up-to-date knowledge of all RCS products, features, pricing structures, and competitive advantages.
• Informing customer of the product and the process required to apply for the relevant RCS product 
• Adhere strictly to all regulatory requirements
• Accurately capture and update all customer interactions and sales outcomes in the designated system immediately after each call.
• Achieving and surpassing set Key Performance Indicators (KPIs), specifically including Sales Volume, Quality Assurance (QA) metrics, and Lead-to-Sale Conversion Rates.
• Assisting with ad-hoc tasks and projects given by Team Leader.

Key Competencies 

• High level of resilience, persistence, and motivation
• Strong active listening and questioning skills
• Results-driven and target-focused work ethic
• Effective self-management skills
• Demonstrated persuasive ability and negotiation skills
• Excellent communication skills, both written and verbal
• Planning and organising skills
• Critical thinker with strong attention to detail
• Ability to work well under pressure
• Excellent team player

Qualifications, Skills and Experience

• Grade 12/Matric 
• 6 to 12 months Telemarketing Sales experience 
• Knowledge of MS Office (Excel, Word, Outlook)
• The successful candidate will be required to work shifts in line with Telemarketing Departments' operational hours (Mon-Sun).