Back to offers list
We are looking for

Work Force Management Genesys Specialist

Last update 07.11.2024

Work Force Management Genesys Specialist

#GestaoFluxos #Operações #Genesis

 Na prática, o teu dia-a-dia

O Work Force Management Specialist tem como missão garantir um eficiente planeamento e acompanhamento dos fluxos previstos e uma correta adequação dos recursos necessários, através de uma gestão eficaz da polivalência de forma a maximizar a utilização da capacidade instalada. 

As suas principais responsabilidades são:

  • Estabelecer um plano anual de previsão de fluxos e de recursos necessários, garantindo a sua revisão sempre que necessário, alinhado com os objetivos operacionais e comerciais definidos;
  • Assegurar mensalmente o planeamento eficiente dos fluxos;
  • Identificar e implementar estratégias de alocação optimizada da capacidade instalada;
  • Garantir o seguimento em tempo real da atividade, verificando o cumprimento dos níveis de serviço, produção e produtividade definidos;
  • Implementar processos para avaliar e melhorar continuamente eventuais desvios e picos de atividade;
  • Escalar e promover junto do management, a resolução de problemas;
  • Coordenar a execução das atividades com a equipa WFM de forma a garantir a qualidade técnica do trabalho e o cumprimento dos prazos acordados;
  • Participar em projetos que visam a construção e otimização de aplicativos e bases de dados com vista a melhorar a eficiência operacional;

A Missão é importante, mas a Equipa e o local de trabalho também!

Bem-vindo ao Departamento Strategy & Planning, parte integrante da Direção  Operations & Business Support.

Estamos preparados para te acolher com um plano de integração inicial, com formação, treino e networking.

És tu quem procuramos?

Tens elevado foco no cliente, pro-atividade, dinamismo, espirito-critico e capacidade de decisão? Comunicas com facilidade (oralmente e por escrito), tens domínio de inglês e capacidade de liderança?

Possuis formação superior, facilidade de leitura e interpretação de dados, análise de processos e sistemas? Tens experiência em gestão fluxos em call-center e dominas a ferramenta Genesis? Experiência ou conhecimentos nos processos de concessão de crédito serão valorizados.

Tendo tudo isto, muita vontade, energia e boa disposição, então, és quem procuramos …

Aguardamos pela tua candidatura!

Os nossos compromissos

O BNP Paribas caracteriza-se por proporcionar igualdade de oportunidades a todos os candidatos a emprego e, enquanto empresa socialmente responsável, incorpora nos seus valores e práticas os princípios da Diversidade e Inclusão.

Para alcançarmos todos os nossos objetivos, pretendemos atrair, desenvolver e reter diferentes perfis, assumindo a diversidade como um fator potenciador e diferenciador de inovação, fundamental na nossa organização.

O que nos orgulha enquanto empregadores de referência:

  • Certificação Top Employer Portugal e Top Employer Europa, pelo sétimo ano consecutivo.
  • 92% dos nossos colaboradores identifica o BNP Paribas como uma empresa com “uma gestão inclusiva que apoia todo o tipo de diferenças (idade, origens, orientação sexual, …)”.
  • 93% dos colaboradores identifica-se e beneficia da política de “Smart Working”, sentindo-se confortável num ambiente de trabalho hibrido, e com as ferramentas digitais e espaços de trabalho disponibilizados.
  • 71% dos nossos clientes são promotores da nossa marca

#LI-Hybrid

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

· Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • , a division that brings together all of the Group’s retail activities and specialised business lines;
  • that include specialised businesses offering a wide range of savings, investment and protection services;
  • division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.




Interested by our offer? Don't wait any longer!

Discover the different professions within BNP Paribas: Operations Management

Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.

Find out more

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more