On 3 and 4 April, at the Palais des Congrès at Porte Maillot in Paris, BNP Paribas held its “Hall of Next”, an event that featured innovations that have been implemented within the Group.

All of the projects included in the “Hall of Next” are designed to improve the Group’s internal productivity or to offer new services to BNP Paribas’ customers.  Positioned as the bank for a changing world, BNP Paribas continuously monitors new developments and anticipates innovations that can improve the effectiveness of its customer relations.

To achieve this, the Group draws on the expertise of L’Atelier BNP Paribas, which was also present at the “Hall of Next”.  With offices in San Francisco, Shanghai and Paris, this entity maintains an active watch over innovation issues worldwide, and studies ways to apply these initiatives in the corporate world.

Customer relations, points of sale, accessibility, social networks ... innovation covers a broad range of areas, and is adopted by the Group’s business lines wherever BNP Paribas operates.  The “Hall of Next” showcased an entire ecosystem of applications, enabling BNP Paribas’ customers to better manage their budgets and their daily operations.

In Turkey, for example, TEB has developed an app that allows customers to withdraw cash without using a credit card by simply scanning a QR code with a mobile phone. 

In the insurance field, innovation enables BNP Paribas to personalise the services offered to customers to the greatest degree possible. Accordingly, BNP Paribas Cardif makes programming on “Nao”, a humanoid robot less than 60 cm tall, to explore personal assistance to people who are dependent on care.

In Italy, BNL has launched the Habitat offer, which protects and controls customers’ homes, even in their absence, through a system of sensors and fire detectors. This offer should soon be available in France.

Coming soon: learn more about BNP Paribas’ innovations through videos filmed during the “Hall of Next”.

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