The bank for a changing world

BNP Paribas and innovation : Highlights of our news since January 2019

  • 26.08.2019

For BNP Paribas, being the bank for a changing world means anticipating changes and transforming them into opportunities for our customers. What allows us to carry out this mission? Innovation. It guides each and every one of our actions every day and enables us to design the bank of tomorrow. A bank that offers the best of physical and digital technology, while proposing products and services always tailored to new needs as they emerge. A bank that promotes a dynamic culture of innovation, while rewarding unique initiatives, stimulating creativity and accompanying the digital transformation of business. Discover innovation according to BNP Paribas.

Points to remember in 2019...

BNP Paribas is at the forefront of new approaches in customer experience. We seek to provide a fluid, omni-channel, seamless and pleasant experience. To do this, we draw on a detailed knowledge of customer expectations and habits: permanently canvassing their opinion helps us customise our offers, create new ones and bring them the best of digital and human interaction. To do this, BNP Paribas positions itself on all innovation fronts: 
  • Artificial Intelligence. This enables test, image and sound recognition;
  • Chatbots, like Telmi and Helloïz, which answer French retail banking and Hello Bank! customers by message, and soon by voice;
  • and even immersive experiences, or teleportation, enabled by augmented reality!

Technological innovations that the Group benefits from thanks to close cooperation with start-ups. Paulina Skrzypinska, coordinator within the Innovation Lab in Warsaw, explained to us in a recent interview how she establishes partnerships between BNP Paribas and local start-ups.

Passionate about innovation? If you missed the high point of the year, relive it on VivaTech 2019! 

Credit photo header:  ©WavebreakMediaMicro

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