In 2011, BNP Paribas was awarded 28 ISO certification renewals and 10 new certifications.
With a total of 96 ISO certifications (all standards), the Group remains the leader in ISO 9001 certifications in the banking and insurance industry.
- 74 ISO 9001 certifications: nearly 8% of employees in the group are working in an environment certified ISO 9001
- 13 ISO 14001 certifications
- 6 ISO 20000 certifications
- 2 ISO 27001 certifications
- 1 OH&S 18001
The ISO 9001 certification is an international standard awarded by an independent organisation for a period of three years. It deals with the organisational tools to be rolled out within an organisation, company, local authority, etc. at the managerial level as a way of enhancing customer satisfaction.