eBanking Trade Product Support Specialist

Position Purpose

Looking for highly skilled and experienced person to join our dynamic regional team dedicated to providing quality support for trade related eBanking products.

Goal is to provide the highest quality of service aimed at giving very positive experiences to our eBanking clients.

Responsibilities

• Internet eBanking trade application support
  1. Provide fast, accurate functional support and related services for BNPP eBanking trade products by phone, e-mail, instant messaging and Jira to our APAC client facing teams, Implementation managers and also directly with clients.
  2. Provide training when needed to client facing teams on changes in BNPP eBanking product registration and support procedures.
  3. Share APAC added value information and knowledge with our equivalent Regional Support in NAR and EMEA.
  4. Participate in drives to continually innovate and optimize our internet eBanking Trade support and registration activities.
  5. Work closely with the eBanking Trade support and registration teams
  6. Work closely with respective sites Trade MO in identifying clients eBanking operations issues
  7. Provide training to clients when needed.
  8. Provide client demo on eBanking products with business support.
  9. Compose and update procedures and monthly activity reporting intended for client facing teams.
  10. Co-ordinate support tasks and communications with other levels of eBanking support and departments.
  11. Other internet eBanking related support activities as we continue to grow
• Communications with team members in Europe, America and Asia
  1. Be able to work with and accommodate multi-cultural environments and different time zones.
  2. Facilitate smooth communications between team members and external teams within the BNPP organization.
• Integration within the team in BNPP
  1. Ability to work independently
  2. Show excellent team spirit and team work
  3. Show excellent communication skills
  4. Provide excellence in Quality of Service toward both internal & external clients.
  5. Integrate the BNPP professional behaviors which are: Commitment, Creativity, Ambition and responsiveness
• Administration / Reporting
  1. Perform job assigned by the supervisor
  2. Participate to meetings organized by the team
  3. Provide activity report as requested by his supervisor
  4. Inform management about any issues related to its job
• On-Call & On-Site support roster
  1. Available when needed for Hong Kong holiday and weekend support, working from home or at office.
  2. Mobile BNPP e-Mail access

Competencies (Technical / Behavioral)

Essential Technical Knowledge / Skills:

• SQL DB enquiry and report extraction.
• Past experience in eBanking or product support and/or Trade operations advantageous.
• Pre-existing experience Cash Management and/or Trade advantageous.
• Experience in client training and product demonstrations.
• Experience in testing.
• Knowledge of Internet browsers setups and related internet plugins under Windows / Macintosh
• platforms.
• Strong familiarity with internet security concepts.
• Cantonese speaking is mandatory
• Spoken and written Mandarin and/or other APAC languages are an advantage.

Qualifications and Experience:

• Experienced in internet eBanking product setup support is advantageous.
• Banking industry experience with Trade and Supply Chain is a strong asset.
• Strong trouble shooting skills and able to assist to provide fast workarounds to client.
• Ability to prioritize; in particular be able to manage and anticipate activity peaks.
• Knowledge of SWIFT system advantageous but not mandatory.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year