Arval, a BNP Paribas Group Company was founded in 1989 as a specialist in full-service vehicle leasing and new mobility solutions for its customers, ranging from large international corporate groups to smaller companies and individual retail clients. More recently, we have diversified our business to become a key player in integrated mobility, addressing a wider audience that includes drivers and private individuals.
Arval Luxembourg enthusiastically manages more than 16,000 vehicles for its national and international customers and positions itself as a major player in the Grand-Ducal market. Arval Luxembourg is a dynamic company, on a human scale and in strong growth.
As part of the strengthening of our Collection activity, we are looking for a:
Collection, Litigation and repossession Specialist
M/F full time
Missions
• Perform necessary actions targeting to decrease the overdue of the client open invoices and achieve the best possible recovery for Arval Luxembourg and ensure that the credit risk is reduced
• Ensure the activeness in reaching quantitative and qualitative objectives
• Promote a positive and professional image through your various exchanges with customers/partners, in accordance with the rules set out by the company
Main Responsibilities
• Monitor clients’ accounts daily
• Collect information necessary for the assessment and processing of the case
• Manage the recovery of receivables from clients
• Follow up on overdue customers and collect outstanding payments
• Propose solutions to the debtor to obtain the settlement of debts or a spread of repayments - Initiate legal recovery proceedings, where necessary
• Update customer/partner information and verify their accuracy in the IT tool
• Ensure that all files are managed according to the local law, internal instructions for internal collection process
• Assess the credit and reputational risk of the case
• Follow up on risky debts
• Provide reasoned opinions and prepare presentations to decision makers
Your profile
Qualifications/experience required
• Proven experience as a Collection Specialist or similar role
• Excellent knowledge of billing procedures
• Knowledge of various collection techniques
• Experience in contact with clients to discuss their overdue payments
• Working knowledge of MS Office and databases
• Knowledge of collection laws and regulations
Mandatory skills
- Independence in judgment and action, proactive, organized
- Excellent interpersonal skills
- Teamwork, loyalty, reliability, confidentiality, engagement
- Comfortable working with targets
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- Fluent in French and English (spoken and written)
