Arval is one of the world's leading players in fleet management and full-service leasing. With one of the leading Banks, BNP Paribas as stakeholders, more than 8,600 employees worldwide, and 80 employees in the local Swedish office in Danderyd, we are a fast-growing international company. Based on an entrepreneurial and solution-oriented approach, Arval works towards a clear mission; To provide our customers with the most comprehensive leasing service possible.
Arval DNA:
Teamwork is essential at Arval. Together with your colleagues, you guard that customers are served in the most optimal way. By listening to our customers and providing them with the best solutions. You are helpful and capable to see matters from different angles.
You want to make the most of yourself and with that, you contribute to the organization’s success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers, and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.
Objective / Mission
Acts as the single point of entry (S.P.O.E.) for its assigned Clients & Contracts portfolio managing operational (day-to-day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.
Main Responsibilities & Activities
• Manage the daily client relationships with Fleet Managers and ensure Framework Agreement (FA), Client Company Mobility Policy (CMP) and Service Level Agreement (SLA) implementation
• Execute Account Strategy (defined by Business Managers and with the active contribution of the Account Manager)
• Grow our market share in the existing client base and constantly improve client satisfaction
• Comply properly with all the activities assigned and related to financial security Group Policies KYC, procedures and controls.
• Follow and respect all the protection interest of client’s principle established by the PIC Group Policy.
• Produce, send and follow up quotations, prepare, chase and secure vehicle orders (NFN/NFR/RFO/NFO)
• Apply pricing policy in quotes, respect derogation rules, alert Business Managers & Sales Team Manager if needed
• Handle client inbound calls, requests and complaints with the support of Account Team members (as per Account Team Golden Rules)
• Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling, new products)
• Process visit reports and ensure follow up of tasks and actions decided and agreed on client visits
• Manage the preparation of (non-online) client reporting
• Systems update:
o Record, update and maintain client information data, tasks, activities and opportunities using CRM tools as defined
• Senior Account Managers have the added responsibility to coach their junior peers on the job without giving up their own client portfolios
Key competences
Qualifications (education):
• High School Graduation, meritous with Bachelor’s Degree
• MS Office
• Arval core systems (Drive, Hippos, Daytona)
• SalesForce
Professional Experience:
• Operational leasing product knowledge
• Sales experience
• At least 1-3 years of successful experience as Acquisition Executive, Account Manager, or equivalent
Languages:
• Fluency in local language
• Operational in English
Profile/ Skills
Behavioral:
• Client focused
• Active listening
• Ability to deliver / Results driven
• Organizational skills
Transversal:
• Analytical Ability
Business:
• Customer Relationship Management and Strategic Commercial Coverage
• Selling techniques
• Corporate clients
• Full Service Leasing Knowledge
• Customer complaints & questions management
• Finance Lease Offer
