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BNP Paribas exclusive report : Expectations of retail customers in their banking relationship

  • 19.06.2019

BNP Paribas reveals a summary of two market studies conducted with Kantar TNS and Gallup. In 10 countries, nearly 37,000 individuals were asked about their expectations in terms of budget management, preparing the future, relationship with money, etc. These are all topics that shape the experience that customers expect from their bank. Highlights & key figures in video.

Video : banking expectations of retail customers

Photo credit :  ©Jacob Lund

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