The bank for a changing world

Bank of the West number one for customer satisfaction

  • 08.06.2009

For the second year running, Bank of the West, the US subsidiary of BNP Paribas, was ranked highest in customer satisfaction among retail banks in the Western part of the United States, in a survey by J.D.Power and Associates, a leading US marketing advisory firm.

The West region, which includes the states of California, Oregon and Washington, represents nearly half of Bank of the West's retail customers. The survey, of 28,000 American banking consumers, gave Bank of the West high marks on Transactions, Account Statements and Fees.

Michael Shepherd, President and Chief Executive Officer of Bank of the West, said: “This ranking is a demonstration of the outstanding service of our team members. We are grateful to our customers and very pleased that they appreciate our kind of relationship banking."

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