Bank of the West has received first place honours for customer satisfaction among retail banks in the western USA in a survey published by J.D. Power and Associates (up one place from last year). The survey was conducted with more than 19,600 banking consumers in five regions across the United States. Bank of the West was ranked highest in the West region encompassing California, Oregon and Washington, which represent nearly half of the bank's consumer and business retail customers.
According to the study, customer satisfaction at Bank of the West is well above the regional average. Clients surveyed gave high marks on fees, transactions and account opening criteria. Michael Shepherd, President and CEO of Bank of the West commented: "A highest ranking from J.D. Power and Associates is a wonderful tribute to the great people at the Bank of the West and their outstanding commitment to customer service. We are a relationship-oriented bank, able to deliver all the products and capabilities of a large bank along with the responsive and attentive service of a local banker."
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