Head of Operations of bNP Paribas Bangkok Branch is responsible for leading the opeations and CEFS teams
- BaU: Manage GMO and TBO (Transaction banking ops) and CEFS: deliver consistent BaU quality, meeting Business and client expectations while fully adhere to internal policies and local regulations.
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- Change / transformation: drive the change within Operations, in close cooperation with regional / Territory stakeholders (Business, IT, Compliance, other functions)
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- Risk management: continuously improve and strengthen the set up in order to reduce the operational risk and enhance operational resilience.
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- Client centricity: develop the client centricity mindset, and operational processes to improve client satisfaction.
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- Budgeting and cost management: manage headcount and cost within the approved budget, continuous optimization.
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- People and stakeholder management: lead the team towards common objectives; develop the connect between Ops and Business and other stakeholders (incl. with ISPL)
