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Job Description

• This role is part of team that is the principle point of contact for corporate bank clients and responds to clients’ request for information, problem resolution and service activities across the corporate bank products covering cash management, Loans, deposits, FX etc.
• The CSR is providing ongoing support to client on bank’s eBanking channels, including contract maintenance, client’s inquiry on usage, problem resolution and other client or internal service activities.
• The CSR is responsible for full and satisfactory resolution of the client requests and to achieve this, he/she may need to coordinate amongst internal stakeholders to ensure action and/or obtain information to provide a response to a client’s service request in a timely, accurate and client friendly manner and also to drive root cause where appropriate.
• The CSR is required to proactively reach out to the client in support of  Bank or Regulator initiatives/ events esp involving sensitive/complex communication
• Beyond this, the CSR may also provide defined internal support for some activities for the sales and coverage teams. Coordinate with internal stakeholders and may undertake ad hoc projects as assigned.


Job Requirement

• University graduate or above
• Accounting/Business/Economics/Finance related degree is highly preferable
• 3-4 years relevant working experience.
• Preferably knowledge of corporate bank products esp Cash management, loans, deposits 
• Experience in a client facing role
• Comfortable with technology and MS office tools
• Good aptitude to learn
• Enjoys the client interaction with excellent interpersonal skills 
• Resourceful and able to resolve problems
• Meticulous and responsible

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Discover the different professions within BNP Paribas: Sales and Client relations

Working in Sales and Client Relations at BNP Paribas is all about helping clients on a daily basis, and supporting them at important times in their personal and professional lives.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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