The bank for a changing world

BNP Paribas Fortis is the first Belgian bank to be granted the ISO 20000 certification for its Infrastructure & Operations (I&O) department. The ISO 20000 certification, the standard for IT production and hosting, was awarded to the bank in January for a period of three years.

Prior to receiving this standard, the bank spent 1.5 years on a huge project of structuring and adopting the formalisation processes in the activities of 900 I&O staff.

This certification recognises the ability and commitment of I&O staff to deliver high quality IT services to the bank and to its end clients.