With more than 70 ISO certifications, BNP Paribas is today: (1)
- The world leader in ISO 9001 certification in the banking and insurance sectors;
- The first bank to be jointly certified in ISO 9001 and ISO 20000 in information technology service management;
- The first French bank to be certified in ISO 14001 for its "Accueil et Services" (Customer Services & Reception) branch model.
Take a look at the Group's Objective Quality website under the “certifications” section to find out about the key benefits of these initiatives. These include the presentation of different benchmarks geared towards the continuing improvement of customer satisfaction, and the complete list of certified businesses within the Group, together with their testimonials.
(1) These rankings are based on the ISO SURVEY of world statistics as well as data from AFNOR Certification and Bureau Veritas, all of which have a global presence and which together currently represent 75% of the French certification market.
Every year since 2010, Convergences has been publishing the Microfinance Barometer, which...