A SENSE OF PURPOSE
The task of the person holding the position is to manage and monitor all tyre related cases and maintenance events of vehicles owned by Arval or operated by Arval, optimizing processes, improving customer and supplier experience and economy.
DUTIES
1. Ensures the completion of tyre repairs, changes and informs customers.
2. Ensures the acceptance of repair costs within the deadline.
3. Ensures that the claims settlement procedure is carried out in accordance with the applicable regulations.
4. Supervises that all procurement of the necessary goods within the applicable policies.
5. Guarantees optimization of repair costs.
6. Ensures data quality for smooth operations.
7. Ensures the continuous business process in the B2B software (Business Gateway).
8. Maintains contact with suppliers performing repairs and advocates optimal cooperation in the daily business process, records operational complaints in the complaint tracker.
9. Maintains contact with drivers and guides them through any tyre-related questions.
10. Supports the work of the Network Manager and the Procurement Manager in expanding the network of key suppliers and in the quality assessment of the existing network.
11. Contributes to achieving the highest quality of repair work by ordering and following up the post-repair inspection, thereby contributing to a high level of customer and driver satisfaction.
12. Ensures the all the preparation processes for the upcoming seasonal tyre changes (new tyre orders, old tyre sales or demolishment’s.
13. Continuously monitors the completion of not just the repairs but the progress of the tyre seasons (follow-up).
14. If necessary, keep in touch with the client's fleet managers.
15. Substitutes for other employees in his group if necessary (SMR Specialist, Damage Specialist).
16. Comes up with new ideas regarding work organization and processes.
THE PARAMETERS OF THE JOB
Financial parameters:
Non-financial parameters:
RIGHTS
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Graduation
Level
Major
Intermediate / Advanced
n/a
Experience
Specialization
Year
Comment
Fleet Management, Logistics
3+ years
Language
Language:
Level:
English
Fluent oral and written communication
Practical knowledge / Qualification certificate /
Other essential expectations
- able to communicate assertively with both customers and service providers
- knowledge of the car market
- knowledge of the tyre market
- knowledge of the MS Office program package
MINIMUM REQUIREMENTS IN THE FIELD OF COMPETENCES
- able to work in a team
- able to make quick decisions
- organizes his work well
- attitude is responsible
- reliable
