About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
We are leading Global Custodian and a global provider of accounting and administrative services for Funds , supporting client across multiple Domiciles . We Offer services with End to End solution covering fund accounting, reporting and administrative support, helping our client meet local, regional and global requirements .
Job Title:
Technical Operations Analyst
Date:
12 Jul 2024
Department:
2S CHE - IFS Sydney - Dev - 13306369 - BP2S Sydney Fund Services - MIO858
Location:
Chennai
Business Line / Function:
IFS
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Environments: To manage (build, support, release, refresh, troubleshoot) Sydney non-production environments as well to manage deploying new applications to the cloud and migrating existing applications from on-premises infrastructure to the cloud..
Indicative Breakdown of Role
Percentage Time
Release Management
20%
Cloud Infrastructure Management
20%
Environment Management
30%
Technical infrastructure upgrade, review/ consultation and support (including 3rd party vendor upgrade)
20%
Scripting
10%
Total
100%
Responsibilities
Direct Responsibilities
Direct Responsibilities
Release Management
o Adhere to deployment procedures define by Change Management Board and Team’s guideline
o Ensure Deployment package adhere to packaging standards
o Reviewed and validate deployment packages rollback procedures
o Ensure only the requested deployment packages are deployed.
o Post deployment support - issues are escalated and communicated to stake holders. Review and troubleshoot deployment issues with Developers/ Analysts if required.
Environment Management
o Provide technical leadership and consultation for projects
o Accurate and timely reporting on progress status
o Contribute to the delivery of projects and change to budget and schedule, and to agreed criteria for success
o Ensure adherence to group policies and best practice with regards to IT Development, Security, Change and Quality across Development, Test, Production and BCP environments on building the Cloud Infra
o Ensure proper segregation between non-prod and production environments
o Ensure the IT operational aspects are part of any solution
o Ensure software components that are developed, satisfy key architecture principles (eg reliability, robustness, scalability, modularity etc), and are in line with industry best-practices (where possible).
o Pro-active management of risks, issues and scope change
Cloud Infrastructure Management
o Working with stakeholders to understand the modifications they wish to apply to their current systems
o Analysing current systems to find flaws that can jeopardise cloud security
o Uploading business information to a cloud computing platform and setting up simple retrieval mechanisms for data
o Staying updated on advancements in the field of cloud computing to advise businesses and clients on industry best practices
o Increasing cloud storage capacity to store more files and crucial corporate data
o Ensuring the protection of data in computer systems by working with cybersecurity
o Troubleshooting issues pertaining to cloud application failure or security flaws
o Creating and installing cloud computing solutions in accordance with client or employer requirements
o Automating specific system operations to enhance efficiency and speed
o Testing designs to find and fix mistakes and make system improvements
o Evaluating and identifying the best cloud solutions in collaboration with engineering and development teams
o Developing, establishing and implementing modular cloud-based applications
o Locating, evaluating and fixing infrastructure risks and deployment problems
o Periodically evaluating computer systems and offering suggestions for performance enhancements
o Offering support and guidance to meet customer requirements
Interpersonal Skill
o Working to instill ownership, shared decision-making and seeks to improve quality, service and productivity
o Effective teamwork through collaboration, enabling the sharing of skills, experience and ideas
o Developing strong belief in Client Focus
o Ensure that all mandatory training (e.g. Financial / Compliance / Security) is completed on time.
Contributing Responsibilities
o Be a Good Team player and ensure to work along with the team and contribute to overall success of the Team.
o Guide and help the junior resources with the Technical Knowledge.
o Ensure all the Business\Stake holder queries are addressed with proper clarity .
Technical & Behavioral Competencies
Technical Competencies
Required:
o 5+ years of experience in ADM\Support Role.
o 4+ year experience in handling Could Infrastructure services .
o Knowledge on transferring specific functions and procedures to a cloud-based platform
o Industry experience on public, private and hybrid cloud platforms
o Developing, establishing and implementing modular cloud-based applications
o Troubleshooting issues pertaining to cloud application failure or security flaws
o Develop and maintain cloud solutions in accordance with best practices
o Experience in a technology change management capacity, preferably in the Financial services industry
o 5+ year experience with Microsoft products such as
o SQL Administrations
o IIS administration
o Windows server administration
o Microsoft Office Products
o Managing MSMQ
Experience in organizations using some/ most of the following:
o Cloud Tools
o SaaS ,PaaS, IaaS
o Cloud Ecosystem Management
o R, Python
o Microsoft Azure
o Microsoft Sql Server (DBA & Scripting)
o .Net
o BizTalk
o Active Directory services
o DNS
o Windows clustering administration
o Web services
o VMWare
o IBM MQ
o CyberArk
o SharePoint
o Scripting languages - Powershell, command shell
o DevOps /Agile / Continuous Integration /TFS
o Service Now
Behavioural Competencies
o Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards.
o Strategic decision making - Identifies and understands issues, problems and opportunities. Takes action that is consistent with the strategic direction of the organization. Recognises the short- and long-term consequences of decisions on the organisation’s strategic direction.
o Commercial Focus - Demonstrates awareness of the wider business market and the need to drive actions that lead to profitability. Understands how their contribution to business objectives can impact on profitability.
o Financial decision making - Undertakes actions requiring the analysis of financial information. Develops alternative courses of action that are based on logical assumptions and factual information, and that take resources into consideration.
o Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market
o Negotiation – Uses professional, commercially focused negotiation strategies that gain all parties' support and acceptance and lead to a positive outcome for the organisation.
o Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners
o Impact & influence - Creates a positive and professional impact on others. Uses effective strategies to win others over. Exhibits persuasive representation of team and business objectives.
o Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
Specific Qualifications (if required)
Experience
o Wide Knowledge in handling Cloud Infrastructure (SaaS ,PaaS, IaaS)
o Technical support experience in Production or testing environment
o Experience working with multiple teams across several IT platforms
o Experience working with teams across several locations / time-zones including offshore
o Excellent problem solving skills
o Attention to detail
o Basic understanding of ITIL and change management methodology
o Ability to assess deployment/ change risks
o Excellent verbal and written communication skills
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Attention to detail / rigor
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to anticipate business / strategic evolution
Ability to set up relevant performance indicators
Ability to develop others & improve their skills
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 8 years
Other/Specific Qualifications (if required)
