Service Delivery Manager

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

CIB IT Production is Application & Production Support (APS) department, which is created within the IT Organization in BNPP ISPL.

CIB IT Production's mandate is to manage daily APS requests with a proximity support for specific processes needing high expertise.

ITIP is one of core department function in CIB IT Production where it specializes in IT Infrastructure support for all end users in BNPP.

Job Title:

SERVICENOW DEVELOPER

Date:

19-Jul-2024

Department:

CIB IT Production

Location:

Mumbai

Business Line / Function:

ITIP

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

• Developer to work on ServiceNow Catalogs and develop workflows as requested by Service Catalog owner.
• To interact with Stakeholder of multiple regions including India and adhere to process and SLA set by the organization.

Responsibilities

Direct Responsibilities

Objective of ensuring optimum services across the organization. 

·       Interact with stakeholders for ServiceNow Catalog lifecycle:

-          Provide logical solution to Service Owner

-          Logical thought process to understand the service usage from End user’s perspective

Provide technical guidance during workshops and assists in the creation and refinement of stories.

Contributing Responsibilities

Technical & Behavioral Competencies

• Creating Forms, workflows, UI Polices/Scripts/Actions, Business rules.
• Experience in Script includes, Integrations (API s), Macro s, Events.
• SLA, Schedule Jobs, Incident Module, AngularJS, Notifications, JavaScript
• Understanding of ITIL Process & ITSM Module in ServiceNow

Specific Qualifications (if required)

Any Graduate

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Creativity & Innovation / Problem solving

Adaptability

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to inspire others & generate people's commitment

Ability to develop others & improve their skills

Choose an item.

Education Level:

Choose an item.

Experience Level

Minimum 5 years

Other/Specific Qualifications (if required)

ITIL V4 Foundations Certified