The Operations Manager is a senior leader in the Fund Services team with overall responsibility for the operation, output and service delivery of the Fund Accounting teams in Melbourne. This role is specifically focused on achieving excellent service delivery to internal and external clients, in all unit pricing, reporting and client support activities.
Primary Role Responsibilities
• Lead, manage, develop and support the teams in delivering all contracted services to clients accurately and on target
• Maintain and monitor the BNP Paribas Risk Control Framework for the services provided to clients, including formal supervision, identifying potential risks and developing controls to mitigate them
• Promote a client focussed culture within the team, ensuring that staff are uncompromising in the delivery of BAU excellence
• Develop and maintain relationships with the Clients, including engaging client representatives and providing a management escalation point and supporting and developing new business and product initiatives
• Develop and maintain relationships with internal stakeholders, supporting all BNP Paribas initiatives and facilitating quality collaboration with other internal teams
• Successfully deliver and drive all projects and transitions from a Fund Services perspective for your clients
• Work with the Head of Fund Services in formulating and implementing strategic plans for the department, including team structure, controls mastery, efficiency drivers and uplift in service quality
Other contributions
• Participate in the elements of all new business acquisitions processes, including client tender responses, client due diligence presentations, transition discussions and interna stakeholder collaboration
What is required for you to succeed?
• A minimum of 10 years commercial experience in unit pricing, fund administration, accounting/audit with working technical knowledge and understanding of the full-service model for a custodian / administrator
• Demonstrated management experience and effective team leadership experience for a similar function
• Commitment to motivating and developing team members in a supportive and energetic way that in turn will enable to the team to achieve its goals in a positive and sustained way
• The ability to drive a culture of customer focus and quality with strategic think, always looking to enhance the performance of the team
• Competent strategic thinker with the ability to create and implement solutions
• Ability to foster and maintain strong interpersonal relationships, internally and externally
• Detailed knowledge of Superannuation, Managed Investment Schemes and Life Insurance Companies
• Risk management and compliance mindset, ensuring effective controls in place and a commitment to the effective management and sustained eradication of errors
Years of Experience - 10 Years
About BNP PARIBAS
BNP Paribas is a top-tier European and international banking establishment, with an uninterrupted presence in the APAC region since 1860 and in Australia since 1881. Combining global expertise and local know-how, BNP Paribas in Australia and New Zealand delivers solutions to our clients through Corporate and Institutional Banking and Asset Management - a bridge between corporate and institutional clients.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
BNP Paribas MixCity which fosters better representation of women at all levels of the organization
Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at bnpp.hrss.recruitment.operations [at] asia.bnpparibas (dot) com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).
Discover the different professions within BNP Paribas: Operations Management
Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.
Basically, why would you want to join BNP Paribas over any other company?
BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...
What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.
Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.
At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.
