ITG Quality Management

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

ITG is a group function established in 2019 in ISPL with presence in Mumbai, Chennai, and Bengaluru. We collaborate with various business lines of the group to provide IT Services.

Job Title:

IT Quality Management (IT QM)

Date:

31/JUL/2024

Department:

ITG

Location:

Chennai

Business Line / Function:

ITGP Germany

Reports to:

(Direct)

ISPL ITG Manager-

Grade:

(if applicable)

N/A

(Functional)

ITGP Germany CTO Office Manager

Number of Direct Reports:

N/A

Directorship / Registration:

N/A

Position Purpose

This position is part of the ITG Production Germany team, which is serving all entities of the BNPP Group in Germany and Austria.

The mission of the IT QM is to serve as a central hub inside this team for all questions relating quality management and KPI reporting.

The successful candidate will be responsible for collecting, analyzing, and interpreting data sets from various sources and presenting the insights to support business decisions

Responsibilities

Direct Responsibilities

1.       Maintaining quality assurance processes and standards for BAU and projects inside ITGP Germany.

2.       Conducting regular quality assessment to ensure compliance with established standstads and protocols.

3.       Defining and tracking KPI for the delivery quality of ITGP Germany and providing regular reports to management and clients on the portfolio’s performance, risks, and issues.

4.       Managing tools and software used for IT Quality Management

5.       Maintaining effective communication with relevant stakeholders and facilitate discussions between teams, management, and other stakeholders to address concerns and update on progress.

6.       Implementing and maintaining best practices, processes, and methodologies for project portfolio management and act as advisor for ITGP Germany project staff

7.       Experience in handling large volume of data in Excel, Power BI & prepare reports

8.       Prepare Entity related Quarterly reports

9.       Financial information about the budget, forecast, actuals

Contributing Responsibilities

1.       Contribute to developing and implementing quality assurance processes and standards in close collaboration with ITGP Germany management

2.       Coordinate with internal Teams and prepare Weekly, Monthly dashboards

3.       Suppport on ad-hoc topics inside CTO Office

Technical & Behavioral Competencies

1.       Good knowledge of MS Office 365 products

2.       Good knowledge of Clarity

3.       Stakeholder Management

4.       Nice to have: Hands On Knowledge in Power BI

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven

Attention to detail / rigor

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Choose an item.

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to set up relevant performance indicators

Ability to develop and adapt a process

Ability to inspire others & generate people's commitment

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Other/Specific Qualifications (if required)